Global Training AND Development Lead

2 weeks ago

Dallas, United States Insight Global Full time

The Global Operations Training & Development Leader will be responsible for running a global training organization and a developing a roadmap that creates a competent and empowered Operations organization. The Global Operations Training & Development Leader will oversee the creation, implementation, and execution of all training initiatives for new and existing operations employees. This position will drive effective training programs across the organization in support of the strategic goals of the business as well as building and managing knowledge management infrastructure.

* Create Operations learning strategy for new and existing Operations employees, and create an execution roadmap to deliver against the learning strategy

* Develop optimal training blend of composition and delivery for the entire operations organization, with a focus on technicians, engineers, and technical managers

* Build, maintain, and direct resources to deliver a curriculum and training methodology for both new hire onboarding as well as operations continuing education

* Develop an operations skill certification program to promote and test learned knowledge and best practices in the field and help the Regional Operations team implement the training in region

* Develop strong partnership/ alignment with HR Talent Management with global leadership, management, and professional skills programs, as well as implementation of strategic initiatives

* Build, oversee and actively manage ongoing functionality upgrades of knowledge management platform used to deliver relevant content, collateral, and training to the global operations organization

* Create and drive feedback loop through processes and analytics to allow relevant owners to refine content, improve content architecture

* Manage global operations training budget

* Contribute to governance processes and bodies to enable cross-functional learning and development knowledge sharing and success

* Partner with Human Resources to provide input and content to enterprise learning platforms, tools, and technologies

Cornerstone experience
* Previous experience leading a technical training organization

* Ability to lead the creation of learning solutions by others, using appropriate learning strategies, including instructor-led learning, web based and virtual ILT, and hands-on, in-the-work learning

* Ability to use best-in-class design and delivery techniques within budget

* Proven track record of marrying strategy to practical, results-driven execution -- comfortable operating in both strategy and execution domains

* Experience with learning analytics, data-driven and results oriented

* Ability to travel as required

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