Evening Customer Service DFW Dallas Fort Worth Airport

1 month ago


Dallas, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility at the DFW Airport has an exciting opportunity for a full time Evening Customer Service Representative. This position pays $15.77/ hour and is located at the Dallas Fort Worth Airport at 2424 E 38th St Dallas, TX 75261.

We offer:

  • Consistent 40 hour schedule
  • 4 day work week
  • Paid time off
  • Employee discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and Development
  • NO airport clearance required

Available Schedule:

  • Sunday: 12:00pm-11:00pm
  • Monday: 12:00pm-11:00pm
  • Tuesday: OFF
  • Wednesday: OFF
  • Thursday: OFF
  • Friday: 12:00pm-11:00pm
  • Saturday: 12:00pm-11:00pm

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their operation and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and provide high levels of customer service at our airport location.

Responsibilities
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


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