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Player Services Representative

4 months ago

Bay St Louis, United States Silver Slipper Casino Full time

Under the direction of the Player Services Supervisor, the incumbent is responsible for Guest Service operations to ensure a positive guest experience.

Essential Job Functions:

•Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures;

•Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees;

•Register arriving guests by completing appropriate paperwork and obtaining proper payment information;

•Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players' Club;

•Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information; •Create and issue Players Services cards and promote the program and related promotions;

•Maintain integrity of database by following precise standards of data entry;

•Ensure the protection of customer's rewards and credit lines;

•Settle account balances of departing guests by accepting payment and handling cash drawer.

•Investigates and resolves general billing discrepancies;

•Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;

•Print and process routine reports and may assist in the training of new departmental employees;

•Promote positive public/employee relations at all times;

•Maintain a clean, safe, hazard-free work environment within area of responsibility;

•Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;

•Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;

•Perform other duties as assigned.