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Customer Service/Customer Counter Representative
2 months ago
Customer Service/Customer Counter Representative - Grand Rapids
BFG Supply Co. is an industry leader in wholesale distribution to the greenhouse, nursery and lawn & garden industries. This position is responsible for supporting administrative and customer service functions for all branches, sales representatives and customers with an emphasis on counter sales and warehouse support.
Responsibilities
In addition to assisting warehouse operations and customers at the onsite customer counter with order placement and product pick up, duties include:
ORDER PROCESSING
Order entry of plant material, hard goods and/or lawn and garden items
Tracking orders from entry through shipping to ensure completion
Follow credit and inventory management guidelines to expedite orders
COMMUNICATION
Field incoming calls and promptly address requests from customers, sales reps and branches focusing on customer satisfaction
Work with other departments within the company to resolve issues
Work with customers to resolve disputes accurately and quickly
Communicate late order shipments and order changes to customers
REPORTS
Track calls and provide management with documentation of issues resolved on a weekly basis
Follow up on open purchase order reports
RELATIONSHIPS
Build and maintain relationships with customers and sales peoples
Build customer confidence and satisfaction
OTHER
Follow department policies and procedures to maintain department standards
Responsible for upkeep and cleanliness of showroom/counter
May require lifting up to 50 lbs.
Assist warehouse operations with receiving, shipping of product and preparation of product for customer pick up.
Required Skills and Experience
Bachelor degree or equivalent in experience
Forklift experience preferred
Exception verbal communication skills and customer focus
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