Inside Sales

2 weeks ago

Baton Rouge, United States John H Carter CO Full time

** Inside Sales - Customer Service Rep (Reliability Solutions 12-3-21)**

**Job Category****:** Sales **Requisition Number****:** TEMPL001141 Showing 1 location **Job Details**

**Description**

Typical Duties & Responsibilities:

* Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis.

+ Most of the time our work load will be considered as heavy.

* Informational data and Daily activities will include:

+ Customer Specifications (RFQs) - most often will be Technical type data

+ Processing Quote and Order data accurately and timely in order to maintain/minimize backlog

+ Expediting various activities to move quotes and orders forward in the process

+ Provide timely disposition updates - internally and externally - per requirements

+ Provide Technical Assistance - either for equipment or service requests

+ Assist and guide Factory Support - when required and where applicable

+ Provide Technical Product Support

+ Monitor and report on Delivery activities

+ Expediting activities to ensure all involved stakeholders are on the same page

+ Clear & Precise communications - written & verbal

+ Understand and ensure the JHC/CW TCC (Total Customer Commitment) Standards are upheld at all times

+ Understand and maintain the idea of fair and equitable pricing for our customers

+ Maintain a Safe Work mindset and environment at all times

+ Always be mindful of where you can improve and work appropriately with your Supervisor on appropriate Training

+ Always work to build and cultivate relationships that will benefit others as well as yourself

+ Ensure that Inside efforts are aligned with the production shop

+ Support JHC accounting department with problem invoices, returns and general customer account information

+ Actively and enthusiastically attend required and preferred training

+ Actively and enthusiastically participate in the after hour and weekend On-Call rotation

+ Actively and enthusiastically support CWX colleagues at all times, and especially when overload situations arise

+ Accurately complete quotes, order entry and purchase orders

+ Always build and cultivate solid relationships

+ Remain alert and aware of surroundings at all times, regardless of location

The above list of duties and responsibilities does not constitute an entire list and the list can be changed, when necessary, at the discretion of management, when business needs, customer demands and other industry or job-related circumstances arise.

**PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.**

**If you wish to become an approved agency to assist us in our employment efforts, please submit your request to** careers@johnhcarter.com

**Skills**

**Required**

**Competency - Professional in Appearance** *Intermediate* **Competency - Relationships** *Advanced* **Competency - Problem Solver** *Advanced* **Competency - Mechanically Inclined** *Advanced* **Competency - Critical/Analytical Thinking** *Advanced* **Competency - Communication Written** *Advanced* **Competency - Communication Verbal** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Preferred**

Bachelors or better in Engineering or related field.

Community College/Vo-Tech or better.

**Experience**

**Required**

Ideal experience would be in the rotating equipment sales and service space. Knowledge of vibration analysis and troubleshooting is a plus

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