Service Coordinator

Overview:

See What Were All About

Since 1965, Mountz Inc. has proven its in-depth knowledge of torque solutions by consistently developing, producing, and servicing cutting-edge manufacturing tools. We are known to the manufacturing industry as the nation's premier torque tool specialists. As of November 2023, we have been acquired by Snap-On Tools.

As a company built in the heart of Silicon Valley, we combine a 55-year history of bold thinking and a 100% focus on torque solutions that deliver confidence at every turn.

We care about our customers. Our whole-hearted commitment to service and unmatched expertise in torque benefit our customers and the world. We are fulfilling a monumental purposeforging a safer world through accuracy and precision. Our tools currently reside on the assembly lines of the world's largest manufacturing companies, and we are working towards more

If youre ready to roll up your sleeves, go above and beyond, and put your ambition to work, all while impacting the manufacturing industry, lets chat Apply Today

Perks:

-Competitive compensation package including paid time off and paid holidays.

-Excellent benefits program, including medical, dental, and life insurance (company pays 100% of employee premium)

-Thorough and comprehensive training

-Experienced managers committed to your ongoing development and success

Primary Responsibility:

We support sales by driving customer -internal and external experience in the office.

You should have hands-on experience interacting with customers via phone and email to determine their needs and connect them with the resources they need.

This role is ideal for someone who lives for continuous improvement and is comfortable interacting with anyone, from customers to executives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Schedules all lab activity and manages the schedule overview

Effectively communicates with the order management team to define priority work when scheduling orders

Contributes to projects dedicated to improving efficiency

Provides timely and professional responses to customer phone and e-mail inquiries regarding service or requests for quotes

Responsible for service order entry for all equipment received into the Service Department.

Assists in receiving and checking of new equipment as needed prior to entering / sending service quotes.

Contacts customers to confirm purchase orders and requests approval for service quotes

Review parts on service orders, track backorder dates and make requests for parts from Purchasing or other warehouses as needed

Frequently monitors open orders report and follows up with customers to obtain approvals

Maintains accurate order status codes, keeps notes and dates properly updated in open order report

Manages blanket orders and tracks/deducts amounts when new orders are entered against them and request new blankets as needed

Performs assigned responsibilities in conformance to ISO procedures and supports the department in meeting quality objectives

Supports and participates in the companys health and safety program

To Land This Opportunity:

Education: High school diploma or general education degree (GED)

Experience:

-2+ years in an office, lab, sales, or customer service role required (retail experience considered).