Patient Services Representative Supervisor

1 week ago

Tacoma, United States Proliance Surgeons Full time

The Patient Services (PSR) Supervisor is one of the first impressions representing Proliance. Together the team contributes to unmatched patient experience. The role requires helping to lead, mentor and train PSR team, as well as assisting the Operations Manager / Administrator with supervision of the department. The PSR Supervisor also demonstrates mastery as a liaison associate for patient appointments, accommodation and access to the physician and other healthcare providers. The Supervisor promotes an excellent patient experience, ensuring the use of empathy and courtesy to patients and their loved ones, assists in troubleshooting more complex problems and monitors quick and efficient patient flow. Key Duties and Responsibilities The key duties and responsibilities of the Patient Services Representative Supervisor include, but are not limited to: Demonstrates a working knowledge of the Patient Services team's key duties and responsibilities Demonstrates and applies proficiency with regulatory and third-party payer guidelines billing and coding so the PAR team remains in compliance Adhere to practice's Risk Management and Accounts Receivable and financial standards Demonstrate advanced knowledge and use of practice management (PM) and EMR systems and their uses Interview, hire, and on-board new employees through the designated process and provide continuous performance tracking and feedback, including regular evaluations for all new and existing employees Set and/or review PSR team schedules and ensure teaming guidelines meet the budget and provide appropriate resources based on department volume/activities May perform PSR duties when needed to ensure wait times are kept to a minimum Train, educate and develop team to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved Monitor and analyze workflows and processes to ensure that our operations, i.e. registration, scheduling, preregistration, prior authorization, and all other patient access functions are optimizing the best outcomes for patients and the organization. Lead employees with accountability of expectations by mentoring, coaching, discipline, etc. May perform audits to identify scheduling, registration, billing and quality errors, while providing feedback to employees (i.e., chart audits, accounts in WQs, both patient and payer billing) Successfully manage and complete multiple tasks concurrently Coordinate activities within care center and throughout Proliance to ensure patient satisfaction and experience is maximized Assist with problem resolution and change management, develop, track and review annual budgets; and assist with other strategic initiatives, as needed or requested Education/Experience High School diploma or the equivalent required Associates or Bachelor's degree or equivalent Lead experience (or proven experience as an exemplary PSR trainer/mentor) of the PSR function or equivalent customer-facing leadership experience preferred 2-3 years relevant experience in public contact, preferably in a medical office environment Minimum 3 years front office, medical reception, or direct customer service experience Practice Management and Electronic Medical Record systems experience Knowledge, Skills and Abilities Proficient knowledge of medical terminology preferred at time of hire Superior customer service skills Strong leadership, training and mentoring abilities Promoting (leading by example) great interpersonal skills; modeling patience, composure and cooperation; working well with all patients, physicians and team Advanced understanding of and Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA) Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization Ability to establish and manage multiple priorities, coordinate work activities and exercise initiatives Creativity and resourcefulness in addressing problems and opportunities Willingness and ability to be flexible with working varied hours, stepping in as a working leader as needed and dependable with attendance Ability to remove oneself personally from given situations, remaining objective. Demonstrate a learning attitude toward solving problems, using good reasoning and judgment Ability to provide feedback to improve performance Ability to adapt to change, delays or unexpected events while maintaining a positive mindset Self-motivated; able to work independently and collaboratively, following specific guidelines and procedures; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions. Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

  • Patient Services Representative Supervisor

    3 weeks ago

    Tacoma, United States Proliance Surgeons, Inc. Full time

    Job DescriptionJob DescriptionThe Patient Services (PSR) Supervisor is one of the first impressions representing Proliance. Together the team contributes to unmatched patient experience. The role requires helping to lead, mentor and train PSR team, as well as assisting the Operations Manager / Administrator with supervision of the department. The PSR...

  • Patient Services Representative Supervisor

    1 week ago

    Tacoma, Washington, United States Proliance Surgeons Full time

    Key Duties and Responsibilities The key duties and responsibilities of the Patient Services Representative Supervisor include, but are not limited to: Demonstrates a working knowledge of the Patient Services team's key duties and responsibilities Demonstrates and applies proficiency with regulatory and third-party payer guidelines billing and coding so...

  • Patient Service Representative

    4 weeks ago

    Tacoma, United States MultiCare Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...

  • Patient Service Representative

    3 weeks ago

    Tacoma, United States MultiCare Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...

  • Patient Services Representative

    7 days ago

    Tacoma, Washington, United States Cardiac Study Center Full time

    Patient Services Representative – General and Specialty CardiologyCardiac Study Center/ Pulse Heart Institute, Tacoma WA****The CompanySince its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse, and has provided outpatient cardiology services in...

  • Patient Service Representative

    5 days ago

    Tacoma, United States Cardiac Study Center Full time

    Patient Services Representative – General and Specialty Cardiology   Cardiac Study Center/ Pulse Heart Institute, Tacoma, WA The Company  Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse,...

  • Patient Services Representative

    2 weeks ago

    Tacoma, United States Cardiac Study Center Full time

    Patient Services Representative – General and Specialty Cardiology Cardiac Study Center/ Pulse Heart Institute, Tacoma WA ** ** The Company Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse, and has provided outpatient cardiology services...

  • Patient Services Representative

    1 week ago

    Tacoma, United States MultiCare Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...

  • Patient Services Representative

    3 weeks ago

    Tacoma, United States Community Health Care Full time

    Job DetailsJob Location Community Health Care - Hilltop Regional Health Center - Tacoma, WA Position Type Full Time Education Level High School Salary Range $19.57 - $28.51 Hourly Job Shift Four days a week - 10 hour shifts Description Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce...

  • Patient Service Call Center Representative

    7 days ago

    Tacoma, Washington, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Patient Service Call Center Representatives in the state of Washington Must reside in WA for consideration This would be full time / 40+ hours per week. Apply now for immediate consideration with Silvana at A-Line StaffingPay/Benefits:The pay for this position is $19/hrBenefits are available to...

  • Patient Service Call Center Representative

    3 weeks ago

    Tacoma, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Patient Service Call Center Representatives in the state of Washington! Must reside in WA for consideration! This would be full time / 40+ hours per week. Apply now for immediate consideration with Silvana at A-Line Staffing!Pay/Benefits:The pay for this position is $19/hrBenefits are available to...

  • Patient Service Call Center Representative

    3 weeks ago

    Tacoma, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Patient Service Call Center Representatives in the state of Washington! Must reside in WA for consideration! This would be full time / 40+ hours per week. Apply now for immediate consideration with Silvana at A-Line Staffing!*Bilingual in Spanish preferred!*Pay/Benefits:The pay for this position is...

  • Patient Service Representative- Phleb-Outpatient Float

    4 days ago

    Tacoma, United States MultiCare Health System Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Representative Patient Access

    3 weeks ago

    Tacoma, United States Kaiser Permanente Full time

    This is a position supporting check-in at Steele Street Medical Center. The shift will be 8:15am-5:15pm Monday-Friday Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient...

  • Member Services Representative

    4 weeks ago

    Tacoma, United States YMCA of Pierce and Kitsap Counties Full time

    The YMCA of Pierce and Kitsap Counties is seeking a Member Services Representative to join our team! The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...

  • Member Services Representative

    4 weeks ago

    Tacoma, United States YMCA of Pierce and Kitsap Counties Full time

    The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...

  • Member Services Representative

    3 weeks ago

    Tacoma, United States YMCA of Pierce and Kitsap Counties Full time

    The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...

  • Patient Access Representative

    4 weeks ago

    Tacoma, United States Kaiser Permanente Full time

    variable working days Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain...

  • Patient Access Representative

    3 weeks ago

    Tacoma, United States Kaiser Permanente Full time

    variable working days Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain...

  • Patient Access Representative

    2 weeks ago

    Tacoma, United States Kaiser Permanente Full time

    variable working days Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain...