Customer Service Representative
2 months ago
Customer Service Representative – The News-Review
Position Overview:
This position is fast paced with constant interruptions, you will be on the phone 50% of the time talking with customers, taking payments, or solving issues with paper delivery. The ideal candidate will interact with editorial, production and management. Must be reliable and have a great work ethic.
Key Responsibilities:
- Answering calls and/or responding to emails in a fast-paced environment.
- Assisting subscribers with delivery issues, billing questions, vacation starts/stops, and various other inquiries.
- Make outbound calls for various projects including updating credit card information, vacation restarts and other items deemed necessary by their immediate supervisor.
- Occasionally running dock, running a down route and interaction with carriers.
Physical Demands:
- Sitting for extended periods of time.
- Lifting occasionally up to 50 lbs.
- Must be able to stand for 20 minutes or more.
Qualifications
- High school diploma or equivalent
- Excellent customer service skills
- Excellent communications skills
- Adequate typing skills
- Excellent grammar, spelling and punctuation
- Must be reliable
- Must have current Oregon driver’s license
Benefits:
- Medical and dental insurance
- 401k
- YMCA membership
To Apply: Please send resume to dcook@nrtoday.com or mail resume to 345 NE Winchester St. Roseburg, OR.
Lotus Media Group is an equal opportunity employer.
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