Contact Center Specialist

4 days ago

Kenosha, United States TruStone Financial Credit Union Full time

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU'LL DO:
The Member Service Specialist maintains a unique, specific working knowledge of specialty services relating to all operational and complex facets of the credit union, its service offerings, and all instruments, benefits, and rules and regulations regarding our members and their accounts, all while delivering exceptional member service through a variety of channels including phone, chat, and email. This position is responsible for performing advanced functions and providing universal support for our members for resolving many specialty and complex needs, including digital banking services issues and troubleshooting in a call center setting.

WHAT YOU'LL BRING:
Availability to work 40 hours per week Monday through Friday between the hours of 9:15am - 6:15pm and rotating Saturdays 8:45am - 1:15pm at our Kenosha (Green Bay Road) Office; non-exempt.

In addition:

  • High school diploma or equivalent.
  • 2+ years of related financial services experience and/or equivalent experience in a role(s) that required superior communication skills and technical/complex expertise.
  • Knowledge of and experience working with mobile devices (iPhones, iPads, androids, tablets, etc.) and their operating systems a plus.
  • Excellent customer service and sales skills.
  • Experience in computer systems including MS Office.
  • Math aptitude and keyboarding skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage changing priorities.
  • Ability to work as a team player being flexible and dependable.
  • Ability to work independently while displaying initiative and decision making skills.
  • Maintain a high level of professionalism while working under pressure.
  • Compliance with the Bank Secrecy Act and all of its provisions.
  • Ability to pass a pre-employment drug test and various background checks.
  • Regular and reliable attendance at the workplace.

WHAT WE OFFER:

  • Competitive pay and incentive programs for all positions.
  • Health insurance with the ability to choose which plan option is best for you - a Traditional Health Plan or Health Savings Plan.
  • Affordable dental and vision insurance coverage.
  • Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees - and, the longer your tenure, the more PTO you'll have to enjoy.
  • 10+ paid holidays each year.
  • Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
  • 401(k) with 50% employer match on the first 6% you contribute - plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
  • Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
  • Employer-paid Short Term and Long Term Disability benefits.
  • Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
  • Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
  • Career development opportunities - including our STEP job shadow program, TruStone Academy certification courses, and more.
  • Special employee discounts when you join TruStone Financial as a credit union member.
  • Employee activities, events, discounts, and many other great benefits and perks

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.

  • Contact Center Representative

    3 days ago

    Kenosha, United States TRUSTONE FINANCIAL CREDIT UNION Full time

    WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23...

  • Medication Administration Specialist

    24 hours ago

    Kenosha, Wisconsin, United States Crossroads Care Center of Kenosha Full time

    **Job Description:** Medication Administration Specialist**Estimated Salary:** $45,000 - $60,000 per yearCrossroads Care Center of Kenosha is seeking an experienced and certified medication aide to join our team. As a medication aide, you will be responsible for ensuring the safe and effective administration of medications to our...

  • Pediatric Healthcare Specialist

    5 days ago

    Kenosha, Wisconsin, United States Centers for Independence Full time

    About the RoleWe are seeking a highly skilled Pediatric Healthcare Specialist to join our team at Centers for Independence. This is an exciting opportunity to work in a dynamic environment and make a meaningful difference in the lives of our patients.Job SummaryThe Pediatric Healthcare Specialist will provide high-quality care to children with special health...

  • Assistant Manager Member Service Center

    1 month ago

    Kenosha, United States TRUSTONE FINANCIAL FEDERAL CREDIT Full time

    JOB REQUIREMENTS: WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members\' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members...

  • Advanced Diagnostic Imaging Specialist

    7 days ago

    Kenosha, Wisconsin, United States PRIDE Health Full time

    PRIde Health is currently seeking a highly skilled Advanced Diagnostic Imaging Specialist to join their team. This is an exciting opportunity for a talented professional to work in a fast-paced environment and contribute to the delivery of exceptional patient care.Key Responsibilities:Operate diagnostic imaging equipment, including CT scanners, to produce...

  • Warehouse Logistics Specialist

    5 days ago

    Kenosha, Wisconsin, United States Uline Full time

    Unlock Your Career Potential as a Warehouse Logistics SpecialistAt Uline, we're on the hunt for skilled individuals to join our team as Warehouse Logistics Specialists. As a key member of our operations team, you'll play a vital role in ensuring seamless order fulfillment and delivery.Competitive Compensation: With an estimated annual salary ranging from...

  • Product Presentation Specialist

    5 days ago

    Kenosha, Wisconsin, United States Bimbo Bakeries USA Full time

    Company OverviewBimbo Bakeries USA is a leading bakery company with more than 20,000 associates working in bakeries, sales centers, offices, and on sales routes to ensure consumers have fresh products at every meal.SalaryThe estimated average starting pay for this position is $17.00 per hour, making it an attractive opportunity for those seeking competitive...

  • Quality Assurance Specialist

    1 day ago

    Kenosha, Wisconsin, United States Labor Solutions, LLC Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at Labor Solutions, LLC. This role will be responsible for ensuring the quality of our products and processes, while also providing excellent customer service.About the RoleThe Manufacturing Quality Control Lead will be the primary point of contact for all...

  • Nurse Care Specialist

    2 weeks ago

    Kenosha, Wisconsin, United States Crossroads Care Center of Kenosha Full time

    Job Title: Licensed Practical Nurse LPNAt Crossroads Care Center of Kenosha, we are committed to providing quality care to our residents. We are seeking a skilled Licensed Practical Nurse (LPN) to join our team. Job Qualifications:• Current nurse license active in the state of Wisconsin.Job Responsibilities:• Provide quality nursing care to residents and...

  • Diagnostic Imaging Specialist

    1 day ago

    Kenosha, Wisconsin, United States Sunbelt Staffing Full time

    Job Title: MRI TechnologistLocation: Kenosha, WIType: Travel/ContractDuration: 13 WeeksShift: 8-Hour Evening ShiftAbout the Role:Sunbelt Staffing is seeking an experienced MRI Technologist for a travel assignment at a Level IV Trauma Center and Primary Stroke Center in Kenosha, WI. As a Diagnostic Imaging Specialist, you will be responsible for providing...

  • Service Support Specialist I

    5 days ago

    Kenosha, United States Snap-on Full time

    Overview: Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center. This resource will handle support calls that...

  • Service Support Specialist I

    4 months ago

    Kenosha, United States Snap-on Full time

    Overview Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center. This resource will handle support calls that...

  • Service Support Specialist I

    7 days ago

    Kenosha, United States Snap-on Full time

    Overview: Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center. This resource will handle support calls that...

  • Reunification Specialist

    5 days ago

    Kenosha, Wisconsin, United States Professional Services Group Full time

    Job OverviewWe are seeking a dedicated and compassionate Reunification Specialist to join our team at Professional Services Group.This is a full-time opportunity to work with families in the Kenosha, WI area, providing support and services to help children return home safely.Key Responsibilities:Conduct daily face-to-face contact with families to ensure...

  • Dental Care Specialist

    3 days ago

    Kenosha, Wisconsin, United States Dental Associates Ltd Full time

    We are seeking a skilled Dental Care Specialist to join our team at Dental Associates Ltd. This is an exciting opportunity for a motivated individual to work in a dynamic and supportive environment.Salary: The estimated annual salary for this position is $60,000 - $80,000, based on experience and location.About the Role:Provide exceptional patient care and...

  • Clinical Nurse Specialist

    5 days ago

    Kenosha, Wisconsin, United States Advocate Aurora Health Full time

    About the RoleIn this dynamic position as a Clinical Nurse Specialist at Advocate Aurora Health, you will have the opportunity to make a meaningful impact on patient care and outcomes. As a key member of our team, you will be responsible for providing expert clinical guidance, leadership, and education to nursing staff, ensuring the delivery of high-quality...

  • Administrative Support Specialist

    1 week ago

    Kenosha, United States Centers for Independence Full time

    **Administrative Support Specialist** **Job Details** **Job Location** MCFI Main Campus - Milwaukee, WI **Position Type** Full Time **Education Level** High School Diploma, HSED, GED or Equiva **Travel Percentage** Up to 25% **Job Shift** Day **Job Category** Admin - Clerical **Description** **Job Purpose:** The Administrative Support...

  • Family Medicine Physician

    1 day ago

    Kenosha, Wisconsin, United States Enterprise Medical Recruiting Full time

    Company OverviewWe are a comprehensive regional healthcare system that has served Southeastern Wisconsin and Northern Illinois for over 100 years. Our organization is dedicated to delivering high-quality patient care, advancing medical research, and educating the next generation of healthcare professionals.Salary and BenefitsThe salary for this position is...

  • Warehouse Maintenance Specialist WI | Kenosha, WI

    1 day ago

    Kenosha, Wisconsin, United States Uline Full time

    Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We are committed to offering exceptional benefits and perks.We are seeking a highly detail-oriented Warehouse Maintenance Specialist to join our team in Kenosha, WI.About the RoleThis is a...

  • Landscape Specialist WI

    2 weeks ago

    kenosha, United States Uline Full time

    Landscape SpecialistCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158 Have a love for landscaping? Appreciate meticulously maintained turf? Bring your passion to support our mission to make Uline’s Corporate campus a beautiful place to work. Better together! This position is on-site, and we are looking for people who share our...