Customer Service Representative
4 weeks ago
Overview
The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits.
MFA Oil Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
In an accurate and timely manner, complete daily sales and deposit reporting
Make sure daily sales and receipts are listed accurately on monthly stock sheets
Ensure that customer payments are completed accurately and applied to the correct account
Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
Assist manager in securing all tax exemption forms (FE7, MO1, etc.)
Make sure they are complete and maintain a file on all forms
Answer phones, greet customers, and satisfy routine requests courteously
Be sure that all out of gas calls are notified of MFA Oils Out of Gas procedures
Process daily correspondence from customers and home office in a timely manner
Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases
Maintain up-to-date filing systems
Assist with sales and collection of accounts receivable as directed by manager
Obtain propane certification and fill propane tanks as required by location
Maintain good working relationship with all employees
Maintain a clean and organized work area
Know and adhere to company policies and procedures
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Maintain timely and professional communication with management, employees, vendors and customers
Keep supervisor informed of any problems and/or any issues that need attention
Perform other duties as assigned
Job Requirements
High school diploma or equivalent
Legal authorization to work in the United States
At least 18 years of age
Some travel required for training
Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
Ability to meet company requirements including successful pre-employment drug screening and criminal background check
Basic understanding of accounting principles
Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
Capability to learn new concepts and use technical materials
Ability to perform mathematical calculations in order to make change, complete reports, and account for products
Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
Willingness to work with hazardous materials
Preferred Skills
1-3 years of customer service or other applicable work experience
Ability to meet deadlines with a high degree of time management
Ability to perform detail work with accuracy
Ability to grasp new concepts quickly
Ability to work both independently and in a team environment
Ability to work at a fast pace
Ability to set priorities and goals and develop plans for achieving them
About MFA Oil Company
MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.
Benefits
Our benefits are designed to invest in you We offer a comprehensive benefits structure for regular full-time positions, including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.
OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
Put Customers First
Respect Everyone Demonstrate high regard or show special attention to customers, coworkers, vendors everyone you come in contact with.
Provide Excellent Service Go the extra mile to ensure our customers are happy and satisfied with our products and services.
Deliver on Your Promises Do what you say you are going to do, when you say you are going to do it. Every time.
Be Tenacious
Give Your Best Always give your best effort and seek to improve every day.
Never Settle Settling can lead to compromising on effort and quality of work. Find a way forward and dont settle for It cant be done.
Work Passionately Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
Lead by Example
Do the Right Thing When we let honesty and integrity be our guide, we will always be headed in the right direction.
Take Ownership Each of us must be accountable for ourselves, our colleagues, our customers and our company.
Act with Empathy When we recognize and understand each others challenges, we communicate better and grow stronger as a team.
GROWTH & DEVELOPMENT
We believe theres always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
Apply Now
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