ServiceNow Developer

4 weeks ago


Jefferson City, United States Comtech Global Full time

Role: ServiceNow DeveloperLocation: Jefferson City, MO- Onsite (4 days per week)The contractor will provide integration services to design, develop, configure, deploy, and warranty a Case Management System (CMS) using ServiceNow, the State of Missouri's licensed low code development platform. The system must utilize the State's existing instance of ServiceNow and be based on the Customer Service Management capabilities, adhering to the State's application development governance model. The system must include four major functional areas:• Case Management• Residential• Education• MedicalThe new application must include key use cases identified in Attachment 2, CMS Matrix of Key Use Cases.Integration Services: The contractor's integration services will include the following:• Validate key use cases and finalize design• Prototype and validate design• Configure and test core application and interfaces• Convert all data from the current On-line system (source and target record balance report)• Develop an approach and upload current off-system paper and electronic data to allow staff to manage active cases in the new CMS• Conduct unit, system, and integration testing, including system connectivity testing, and resolve bugs and issues• Facilitate State's User Acceptance Testing• Resolve bugs and issues identified in UAT• Develop end-user training materials and training plan• Conduct and facilitate training• Provide documentation of the configuration and development and provide training to ITSD staff to transition maintenance and support of the application post-deployment• Develop deployment, application maintenance, and support plans, including resource requirements• Facilitate deployment to production and provide second-level support for six months post-production• Provide warranty for 365 days post-production date Your Resume * (.doc,.docx,.pdf files are only allowed)

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