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Dispatcher - Customer Service Representative

4 months ago

Valley Park, United States BEIS PLUMBING, LLC Full time
Beis Plumbing, LLC of Valley Park, MO is looking to hire a full-time Dispatcher - Customer Service Representative. Are you outgoing, goal-oriented, and great on the phone? Do you enjoy providing great client service in a fast-paced office environment? Are you a team player who would like to join an established, respected, and family-friendly company to grow your career with? If so, please read on

This HVAC Dispatcher - Customer Service Representative position earns a competitive wage depending on skills and experience. You would also be eligible for rich benefits and perks including free health & dental insurance, company matched IRA, paid holidays, and a schedule with no evenings or weekends If this sounds like the right opportunity for you, apply today

ABOUT BEIS PLUMBING, LLC

We are a family-friendly team and provide fast, high quality and reliable plumbing services to St. Louis County, Jefferson County, and St. Charles County. We are confident in our abilities to provide the highest standard of customer service when chosen as a plumbing contractor. Our customers trust us because our prices are competitive and we're always honest.

Our team is always dedicated to Speed, Precision, and Integrity. Our founding values are apparent in every project we complete, and our work is handled with the utmost attention to safety and industry standards. We are committed to our team and the customers we serve. Our mission is to make health and safety our number one priority.

A DAY IN THE LIFE OF A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE

As a Dispatcher - Customer Service Representative, you arrive to the office each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. Most of your day is spent in an office environment on the phone or computer.

First and foremost, you act as a dispatcher. You receive incoming client calls via phone, online submissions, texts, or online marketing requests and dispatch service calls to field technicians. You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You keep clients updated and informed.

You are like our conductor who directs us as we perform our individual parts resulting in a successful concert each day Additionally, you perform basic office duties as needed. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

QUALIFICATIONS
  • Can multi-task
  • Detail-oriented
  • Motivated and goal-oriented
  • Communication skills both verbal and written
  • Customer service skills

Are you flexible? Are you meticulous, efficient, and a go-getter? Are you friendly and able to empathize as well as calm and patient? Do you have a stellar phone voice? Are you someone that finds great satisfaction in being rewarded for a job well done? Would you like to work with a close-knit team of professionals? If so, then you might just be perfect for this position

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be a good fit for this Dispatcher - Customer Service Representative position please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 63052