Customer Service Representative

**Customer Service Representative**

**Department:**

Continuous Improvement

**Job Description:**

The **Customer Service Representative** **role** is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.

**Responsibilities:**

* Resolve customer calls and emails in a timely manner

* Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information

* Process all incoming requests for shipment information from both internal and external

* Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments

* Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGAs, or other remedies as deemed appropriate by management

* Confer with other internal departments to resolve customer issues or complaints

* Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time

* Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution

* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

* Manage claims with freight companies and customers

* Complete regularly scheduled or ad hoc reports using SAP and MS Excel

* Grow with us: Teach and train new associates as they join the company

**Vacancy located in:**

Melrose Park, IL

**Minimum requirements:**

* Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision

* Understanding of what it takes to provide good customer service

* Ability to follow through on complex/technical projects requiring extensive research

* Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines

* Advanced MS Office skills

**Contact**

This privacy policy (the "Privacy Policy") applies to this website (the "Website"). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you.

The Website is operated by Interlake Mecalux, Inc. ("we", "our", or "us"). We have contracted with third parties to operate certain aspects of the Website on our behalf.

We own the information collected via the Website and we may use it for our own purposes, including marketing. Please note that this Privacy Policy applies to information collected on this Website and information obtained through any other means as offers and contracts; it does not apply to any other information collected or obtained by third-parties.

When this Privacy Policy uses the term "personally identifiable information" or "personal information," we mean information that identifies or can be used to indirectly identify a particular individual, such as your full name, street address or email address, when combined with unique identifiers such as financial account number, usernames, or other unique digital identifiers. When such information is associated with personal information, it also becomes personally identifiable information for the purposes of this privacy policy.

**Purposes and Legal Grounds for Collecting and Processing Your Personal Information**

The personal data supplied to us are processed in order to address your requests for information and visits; manage business relations; contact you through email; send business communications by post or email to apprise you of our products and services, sales and promotions, provided that you have consented to them; carry out surveys about our products and services in order to know about your experience with MECALUX and offer you better customer care and attention; provide online support to address your requests for technical assistance or information.

If you are a job candidate, your data can be processed in order to carry out personnel recruitment procedures; apprise you of the job vacancies that arise in our organization; request job references from people or companies to which you have rendered your services; and when applicable, to hire you as an employee. Finally, we are entitled to handle your personal data to process your orders, to provide the agreed-upon services and to send the requested information for carrying out the respective purchase contract or provide services in response to the interested party's request for pre-contractual measures. Based on our business relationship we are entitled to send business communications about our products, services, sales and promotions if you have given your consent. By the same token, we have a legitimate interest in carrying out surveys which are intended to improve customer service. We are also entitled to handle your data for recruitment processes in accordance with your expressed consent. In any event, you have the right to revoke the given consent, in a non-retroactive manner, at any time.

**What Information Is Collected**

The following are the types of information we may collect:

Interlake Mecalux may collect personal information like name, telephone number, email address, date of birth, home or business mailing address when you access certain areas of the Website that require registration or payment for products and services. Details regarding your mode of payment, e.g., credit/debit card or account information are collected by our third-party payment processor www.payerexpress.com.

**Non-Personal Information**

While we take all reasonable steps to protect the privacy of our Website visitors, we cannot promise that the current limitations of our online applications programming will address every browser setting or honor every personal browser preference. In particular, we have not implemented the necessary program changes to honor Do Not Track or DNT browser signals. As our online applications programming is refined, we will take all reasonable steps to honor such requests in the future. Please return to this privacy policy for further updates on this topic.

Further, our online service providers or business partners may implement technologies that allow for the collection of personally identifiable information over time and across websites. We recommend that you review each privacy policy posted on the websites that you visit to better understand privacy practices on those websites.

**Information from Other Sources**

We may receive information about you (e.g., missing street number) from sources other than this Website, for example, other internal business records, and add it to the personal information collected via the Website.

**How Do We Collect Information**

We may collect information from you in several different areas on the Website, including, without limitation, those described below:

**Registration**

You may be asked to complete a registration form and provide personally identifiable information; you may also be asked to choose a user ID and password in order to take advantage of certain features the Website or digital messaging services, such as newsletters or product information. Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please be advised that many products a