Sr. Director, SRE Transformation
2 weeks ago
T-Mobile USA, Inc
Sr. Director, SRE Transformation REQ261073
Bellevue ,
Washington
Apply Now
Be unstoppable with usT-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stopT-Mobile moves fast, innovates rapidly, and maintains laser focus on delivering the best customer experiences in any industry. The Director / Senior Director is at the heart of enabling this culture, developing, and driving this strategy with our senior leaders, collaborating with business peers, and building and growing high performing teams.The Senior Director will stand-up the Site Reliability Engineering (SRE) Practice and drive SRE transformation at T-Mobile. SRE is an industry standard Operations excellence transformation that many large companies (Ex: Google, Amex, VISA, FIS etc..) have embraced in the last few years to improve Stability, Resiliency and Operational Efficiency.This position will impact revenue generation by driving Operational efficiencies and improving overall system stability for both our customers and agents to connect with our customers however they decide to contact us for support and commerce needs in a secure manner.The Senior Director is responsible for building and leading a growing a team of SRE architects and reliability engineers to stand-up the SRE practice, create benchmarks for operational efficiency and platform stability, define KPIs, develop roadmap to improve. Significant emphasis will be placed on identifying opportunities for innovation to ensure T-Mobile's leadership position within an increasingly competitive industry landscape. This role will also be a technology evangelist in establishing T-Mobile as a leading technology company.Strategy, Vision, AnalysisBuild long term strategic partnerships with senior internal customers within and outside of technology organization.Intimately understand their business strategies, generate new ideas, manage issues, and ensure that strategy is appropriately aligned.Articulate business context and strategy and how departmental strategy supports it.Actively plan and manage a portfolio of high-quality products & services through a lifecycle of envisioning/investing/sustaining/retiring.Create domain strategy and supporting roadmaps aligned to overall strategy; use effective governance to set priorities and maintain business alignment.Grow team knowledge of new developments in area of specialty and incorporate these innovations where appropriate.Drive innovation, improvement and adoption of industry leading practices including open source, CI/CT/CD, cloud, microservices/container architecture.Set and execute technology direction for applications and services including package, SaaS, and custom developed solutions.Direct system design of highly scalable systems with native telemetry and monitoring in mind and enabling self-healing systems.Lead cross-departmental / cross-functional initiatives throughout broader organization.Deliver and support a portfolio of services to achieve business objectives.Direct the continual improvement of the enterprise-scale services.Develop and justify department budget, delivery, and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels.Develop and execute staffing strategy leveraging a mix of employees, managed services, and other partners to deliver departmental services.Engage in and drive cross organizational strategy, policies, and processes.Hire, manage, and develop a team of directors and support them in building their teams.Lead team through change, motivating and inspiring
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