Sr. Director, Technical Account Management
1 month ago
Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact- so the enterprise, organizations, teams can compete in a transformed world.
The Senior Director of Technical Account Management will be responsible for leading, developing, and inspiring a growing team of Technical Account Managers (TAM) chartered with ensuring Smartsheet customers successfully deploy and adopt Smartsheet solutions and in achieving measurable business value. The ideal candidate will possess a wealth of experience in creating and growing technical advisory programs with a focus on a repeatable methodology and scalable business models. We are looking for a dynamic leader that has vision, depth and execution experience to drive a strategic part of our business. In this role, you will collaborate across various departments within Smartsheet, working closely with customers to elevate and expand our TAM business. Your efforts will contribute to fostering a robust ecosystem of satisfied customers who derive intrinsic value from Smartsheet products and solutions.
Reporting directly to the Vice President of Professional Services, this role offers a unique opportunity to make a significant impact on the growth and success of our Technical Account Management function. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. If you are ready to take on a strategic leadership role and contribute to the ongoing success of Smartsheet, we invite you to join us on this exciting journey.
You Will:
- Lead the strategy, management, operation, and growth of the global TAM program and team.
- Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement.
- Establish, monitor, and achieve key financial and non-financial performance metrics for the TAM business (including achieving TAM business bookings, revenue, and margin targets).
- Maintain double digit growth of the TAM topline, while managing the TAM renewal rate to be a leader in our NDRR.
- Lead from the front in selling and renewing TAM in our most strategically important accounts establishing the TAM value proposition, and aligning/escalating if necessary to drive optimum adoption of the offering across executive customer stakeholders.
- Serve as an executive sponsor for key accounts, taking personal ownership for customer outcomes.
- Innovate new TAM offerings that catalyze growth, improve renewal rates, and increase contribution margin.
- Drive growth of products and services revenue by leading, enabling, and motivating a high performing technical team.
- Hire and retain a diverse team of top talent while managing performance to ensure consistent execution, career advancement and effective succession planning.
- Facilitate change management activities with cross-functional team members and stakeholders to continue improving the TAM service and harmonization with Professional Services, Technical Support, and Customer Success.
- Partner with our Strategic Relationships Leadership (Sales & Customer Success) to ascertain client priorities to set a long-term strategy for service delivery that aligns to their goals.
- Participate in the delivery of major customer facing and internal events such as ENGAGE and our World Wide Sales Kick-off.
- Strong business acumen in areas of post sales delivery of SaaS and enterprise software experience
- 7+ years of SaaS /Enterprise Software Technical Account Management leadership experience
- Excellent collaborator and communicator within and across various levels of the organization
- Strong track record for growing revenue with P&L experience
- Proven leadership skills in motivating and inspiring a team
- Strong balance of strategic and execution skills
- Experience leading with influence rather than authority
- Led teams engaged in the delivery of complex solutions that result in a unified approach
- An executive presence and have managed executive relationships internally and with customers to create business transformation
- Knowledge of Smartsheet technologies
- BA/BS degree required. Advanced degree a plus
- Minimum of 10+ years relevant experience
- Willing to travel periodically (up to 20%) based on customer and business need
- Legally authorized to work in the U.S. for any employer on an ongoing basis
- HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
California & New York: $189,000 to $264,600
All other US States: $175,000 to $245,000
Get to Know Us:
At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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