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Site IT Support

3 months ago

Pittsburgh, United States LanceSoft Full time
Title: Site IT Support (SIS) Analyst II
Location: Pittsburg, P
Duration: 12+ months (Can be converted FT)

Key Responsibilities
  • Onsite Technology Support provides in-person assistance to employee end users including:
  • Responds to telephone calls, emails, and personnel requests for technical support.
  • Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
  • Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
  • cquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
  • Training users on use of new technology and software
  • Performs pro-active monitoring of companys computer systems through appropriate tools.
  • Documents, tracks, and monitors problems to ensure timely resolutions.
  • Participates in various IT projects working with internal and external teams.
  • Support a small Site(s) within country oversight of up to 200 IT end users, no direct reports

Qualifications
  • 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.
  • Strong interaction and interpersonal skills specifically listening, providing guidance,
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
  • Follow company standards and apply policies consistently.
  • Strong verbal communication skills, including the ability to document operations procedures
  • Fluency in English
  • driving license (B). Would be a bonus but not required. Could be asked occasionally to drive to Cranberry to pick up equipment.

Schedule:
Monday-Friday first shift hours. 40 hours/week. Start and end time are flexible. No mandatory OT.
*Opportunity to be converted or assignment extended for the right fit and as headcount allows.