Guest Services Assistant Department Manager

7 days ago

Green Bay, United States Festival Foods Full time

Location : Name:
Green Bay East - Steffens Court

Company Overview:

ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary:

Job Title: Guest Services Assistant Department Manager

FLSA Status: Hourly

Reports To: Guest Services Manager

Provides assistance to the Guest Services Manager by working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Guest Services Department Leaders oversee Associates that create meaningful and genuine interactions with all guests through a friendly welcome and enjoyable checkout experience.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs tasks as delegated by the Guest Services Manager and effectively leads guest services in the absence of the Guest Services Manager; as well as assists the Guest Services Manager with important tasks
  • Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability
  • Reinforces Festival culture, customer service, and performance expectations to all Guest Services associates
  • Develops key associates to take the next step in the company
  • Utilizes available coaching and evaluation tools
  • Conducts bagger training
  • Directly oversees Guest Services activity to ensure a positive guest experience and team environment
  • Communicates department priorities to Guest Services team and delegates responsibilities
  • Manages communication through emails, one to one meetings, department meetings, etc.
  • Ensures Guest Services operating procedures are known and followed
  • Ensures Guest Services cleanliness, maintenance, and sanitation
  • Develops and implements weekly/daily work plan for Guest Services
  • Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget
  • Manages guest services staff levels throughout the day to coincide with actual item and guest counts
  • Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.
  • Responsible for the departments timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required
  • Ability to deal tactfully and effectively with customers and all personnel
  • Excellent communication and interpersonal skills including an effective negotiation style
  • Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities
  • Strong teamwork skills with the desire to train and educate others within the organization
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
  • Thorough understanding of all safety requirements and company safety policies

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Stand in one place for long periods of time, bend, stoop, and kneel regularly
  • Full range of upper body motion and perform repetitive tasks
  • May be exposed to extreme temperatures
  • Ability to work varied hours/days including nights, weekends and holidays as needed

WORK SCHEDULE

The Guest Services Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Front End

Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, were proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festivals growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address:
2534 Steffens Court

City:
Green Bay

State:
WI

Postal Code:
54311

  • Guest Services Department Manager

    4 weeks ago

    Green Bay, United States Festival Foods Full time

    Job Summary: ***Job Title: Guest Services Department Manager** **FLSA Status: Salary** **Reports to: Store Director/Department Director** Responsible for working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’...

  • Guest Services Department Manager

    2 weeks ago

    Green Bay, United States Festival Foods Full time

    Job Summary: Job Title: Guest Services Department Manager FLSA Status: Salary Reports to: Store Director/Department Director Responsible for working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates needs are being met....

  • Guest Services Department Manager

    3 weeks ago

    Green Bay, United States Festival Foods Full time

    Job Summary: Job Title: Guest Services Department Manager FLSA Status: Salary Reports to: Store Director/Department Director Responsible for working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates needs are being met....

  • Guest Services Assistant Department Manager PM

    1 week ago

    Green Bay, United States Festival Foods Grocery Store Full time

    Maintain Festival Foods culture within the store. Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis. Responsible for assisting in developing associates Supervi Guest Service, Department Manager, Manager, Customer Service, Assistant, Guest, Retail

  • Dairy/frozen Food Assistant Department Manager

    2 weeks ago

    Green Bay, United States Festival Foods Full time

    Job Summary: **Job Title: Frozen/Dairy Assistant Department Manager** **FLSA Status: Hourly** **Reports To: Frozen/Dairy Department Manager** *** Provides assistance to the Frozen/Dairy Department Manager by working closely with all Frozen/Dairy associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company...

  • Assistant Service Manager

    4 weeks ago

    Green Bay, United States Bergstrom Full time

    ** Assistant Service Manager** **Job Category****:** Administrative-Service **Requisition Number****:** ASSIS04116 Showing 1 location **Job Details** **Description** **** ****Assistant Service Manager**** **Bergstrom Cadillac, Buick, GMC of Green Bay** DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND **APPLY TODAY.** ****WHAT YOU'LL DO**** * Assist in...

  • Guest Services Attendant

    2 months ago

    Green Bay, United States Troon Golf, L.L.C. Full time

    Oneida Golf and Country Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: * Provides sincere and courteous service to all guests...

  • Guest Services Assistant

    3 days ago

    Green Bay, Wisconsin, United States teamworkonline Full time

    Green Bay Packers Job PostingJOB SUMMARY: This position is responsible for exceeding expectations by creating a legendary experience to all guests at Lambeau Field. JOB RESPONSIBILITIES:Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field.Must be familiar with Lambeau Field and...

  • Guest Service Agent

    3 weeks ago

    Green Bay, United States Hotel Northland Green Bay Full time

    **GENERAL PURPOSE** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **_Shift available: 3pm-11pm_** **ESSENTIAL DUTIES/RESPONSIBILITIES** Greets...

  • Service Manager

    3 weeks ago

    Green Bay, United States Bergstrom Auto Full time

    **Service Manager**: **Bergstrom Hyundai of Green Bay** **WHAT YOU'LL DO**: - Run an effective and profitable service department - Forecast goals and objectives for the service department, and strives to meet them - Hire, train, motivate, and monitor the performance of all service department team members - service advisors, express service advisors,...

  • Guest Services Assistant

    1 month ago

    Green Bay, United States Green Bay Packers Full time

    Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for exceeding expectations by creating a legendary experience to all guests at Lambeau Field. JOB RESPONSIBILITIES: * Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field. * Must be familiar with Lambeau...

  • Guest Services Assistant

    4 weeks ago

    Green Bay, United States Green Bay Packers Full time

    Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for exceeding expectations by creating a legendary experience to all guests at Lambeau Field. JOB RESPONSIBILITIES: * Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field. * Must be familiar with Lambeau...

  • Assistant Banquet Events Manager

    4 weeks ago

    Green Bay, United States Hyatt Regency Green Bay Full time

    Summary **Company Overview**:Hyatt Regency Green Bay is seeking an Assistant Banquet Event Manager. Did you know we are located in the in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the...

  • Banquets Assistant Manager

    2 weeks ago

    Green Bay, United States The Oneida Hotel Full time

    Job Summary: Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the...

  • Food Service Assistant

    2 weeks ago

    Green Bay, United States GRACE Catholic School System Full time

    GRACE- St. John the Baptist Catholic School is looking for a part-time Food Service Assistant for the 24-25 school year. The Food Service Assistant will be responsible for assisting, supporting, and following all assigned responsibilities from the Food Service Manager, Food Service Coordinator, and Food Service Director, in order to provide students with...

  • Assistant Banquet Manager

    4 weeks ago

    Green Bay, Wisconsin, United States Oneida Hotel Full time

    Job overviewAs the Assistant Banquet Manager, you will assist the Banquet Manager in the effective management and direction of the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.The ideal candidate will:Have 2 or more years of experience in Hotel Food & Beverage Management experience or other...

  • Assistant Banquet Manager

    2 months ago

    Green Bay, Wisconsin, United States Oneida Hotel Full time

    Job overviewAs the Assistant Banquet Manager, you will assist the Banquet Manager in the effective management and direction of the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.The ideal candidate will:Have 2 or more years of experience in Hotel Food & Beverage Management experience or other...

  • Guest Services Assistant

    2 weeks ago

    Green Bay, United States Green Bay Packers, Inc. Full time

    Green Bay Packers Job Posting **JOB SUMMARY**: This position is responsible for exceeding expectations by creating a legendary experience to all guests at Lambeau Field. **JOB RESPONSIBILITIES**: - Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field. - Must be familiar with...

  • Assistant Inn Manager/Guest Service Representative/Guest Room Attendant

    2 months ago

    Sister Bay, Wisconsin, United States Coachlite Inn & Suites of Sister Bay Full time

    Assistant Inn Manager: Full time hourly or salaried position available. Responsibilities include managing service team and overall inn operation. Daily tasks include desk shifts, scheduling, inspections, and managing the overall front desk, housekeeping, laundry, and maintenance areas. Guest satisfaction is the #1 focus. Knowledge of Lodgical front desk...

  • Guest Services Supervisor

    3 days ago

    Silver Bay, United States Full-Time Year-Round Positions Full time

    Job DescriptionJob DescriptionDescription:Silver Bay YMCA is more than a traditional YMCA and more than a traditional hotel. Silver Bay is the best of both combined into one organization that has been around for over 120 years. We are a mission driven organization focused on fostering relationships, strengthening communities and nurturing spirit, mind and...