Current jobs related to Guest Services Department Manager - Green Bay - Festival Foods

  • Guest Services Supervisor

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Inc. Full time

    Job OverviewPosition Summary:The Front Office Manager is responsible for overseeing the daily operations of the guest services department, ensuring the highest standards of service quality and guest satisfaction.Key Responsibilities:1. Administrative DutiesUphold exceptional standards of guest service.Manage budgetary goals to optimize revenue and control...

  • Guest Services Representative

    3 weeks ago

    Green Bay, Wisconsin, United States Aimbridge Hospitality Full time

    Job OverviewAs a Guest Services Representative, you will play a crucial role in ensuring that guests receive a warm welcome and exceptional service throughout their stay. Your primary duties will include registering guests, managing reservations, and performing hotel operator and concierge responsibilities. Your goal is to provide attentive, courteous, and...

  • Guest Services Host

    3 weeks ago

    Green Bay, Wisconsin, United States Delaware North Full time

    Position OverviewDelaware North Sportservice is seeking part-time Hosts to enhance the guest experience at The Turn at Titletown. In this role, you will be tasked with greeting patrons and overseeing the host station.If you enjoy a dynamic environment and are passionate about providing excellent service, this position may be a great fit for...

  • Guest Services Host

    3 weeks ago

    Green Bay, Wisconsin, United States Delaware North Full time

    Position OverviewDelaware North Sportservice is seeking part-time Hosts to enhance the guest experience at The Turn at Titletown. In this role, you will be pivotal in greeting visitors and overseeing the host station.If you enjoy a lively atmosphere and want your workday to be dynamic, this position is ideal for you.CompensationThis role is classified as a...

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Inc. Full time

    Job OverviewAs a vital member of StepStone Hospitality Inc., the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position encompasses a variety of responsibilities aimed at delivering exceptional service and maintaining operational efficiency.Key Responsibilities1. Administrative DutiesManage guest check-ins and...

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Inc. Full time

    Job OverviewAs a vital member of StepStone Hospitality Inc., the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position encompasses a variety of responsibilities aimed at delivering exceptional service and maintaining the operational efficiency of the front office.Key Responsibilities1. Administrative...

  • Guest Services Host

    3 weeks ago

    Green Bay, Wisconsin, United States Delaware North Full time

    Position OverviewDelaware North Sportservice is seeking part-time Hosts to enhance the guest experience at The Turn at Titletown. In this role, you will be pivotal in greeting visitors and overseeing the host station.If you enjoy a lively atmosphere and want to contribute to an exciting environment, this position may be a great fit for you.CompensationThis...

  • Guest Services Host

    3 weeks ago

    Green Bay, Wisconsin, United States Delaware North Full time

    Position OverviewDelaware North Sportservice is seeking part-time Hosts to enhance our service experience at The Turn at Titletown. In this role, you will play a crucial part in greeting patrons and overseeing the host station.If you enjoy a dynamic environment and wish to contribute to an engaging atmosphere, this position may be a great fit for...

  • Guest Service Representative

    3 weeks ago

    Green Bay, United States Oneida Hotel Full time

    • Discounted food. •Travel benefits. •Reduced room rates •Location flexibility •Employee events •Paid training and development opportunitiesJob SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay....

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Full time

    Job TypeFull-timeDescriptionJob FunctionWeightJob functions delineate the core responsibilities and essential duties of the position.Totals 90%1. Administrative DutiesCheck-in and allocate accommodations for guests.Provide room keys and escort instructions to Guest Service Agents or directly to guests.Organize and monitor incoming correspondence and...

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Full time

    Job TypeFull-timeDescriptionJob FunctionWeightJob functions outline the core responsibilities and key duties of the position.Totals 90%1. Administrative DutiesCheck-in and allocate rooms for guests.Provide room keys and escort details to Guest Service Agents or directly to guests.Organize and monitor incoming correspondence and messages.Facilitate...

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Full time

    Job TypeFull-timeDescriptionJob FunctionWeightJob functions outline the core responsibilities and essential duties of the position.Totals 90%1. Administrative DutiesCheck-in and allocate accommodations for guests.Provide room keys and escort details to Guest Service Agents or directly to guests.Organize and monitor incoming correspondence and messages.Send...

  • Guest Service Representative

    1 week ago

    Green Bay, Wisconsin, United States Festival Foods Full time

    Job Title: Guest Service RepresentativeFestival Foods is seeking a Guest Service Representative to join our team! As a Guest Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Reinforce Festival culture and exceptional guest service...

  • Guest Services Supervisor

    3 weeks ago

    Green Bay, Wisconsin, United States Delta Hotels Green Bay, WI Full time

    Position SummaryWe are in search of a proactive Guest Services Supervisor to become a vital part of our team at Delta Hotels by Marriott Green Bay, WI. In this role, you will oversee the front desk operations, ensuring that guests receive outstanding service and that the front office runs efficiently.Key ResponsibilitiesLead and inspire front office...

  • Guest Services Representative

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Full time

    Job TypeFull-timeDescriptionJob FunctionWeightJob functions outline the core responsibilities and essential duties of the position.Totals 90%1. Administrative DutiesCheck-in and allocate rooms for guests.Provide room keys and escort instructions to Guest Service Agents or directly to guests.Organize and monitor incoming correspondence and messages.Facilitate...

  • Guest Services Host

    3 weeks ago

    Green Bay, Wisconsin, United States Delaware North Full time

    Job OverviewDelaware North Sportservice is seeking part-time Hosts to enhance the guest experience at our venue. As a Host, your primary responsibility will be to greet patrons and oversee the host station, ensuring a welcoming atmosphere.If you enjoy a dynamic environment and thrive on providing excellent service, this role is ideal for you.CompensationThis...

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States StepStone Hospitality Inc. Full time

    Job OverviewAs a vital member of StepStone Hospitality Inc., the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position encompasses a variety of responsibilities that contribute to the overall satisfaction and comfort of our visitors.Key Responsibilities1. Administrative DutiesManage guest registrations and room...

  • Guest Services Coordinator

    3 weeks ago

    Green Bay, Wisconsin, United States The Oneida Hotel Full time

    Position Overview:Guest Services Coordinators play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and efficiently managing the guest's account upon departure.Key Responsibilities:Register guests and manage reservations, including modifications and cancellations.Perform hotel operator and concierge...

  • Guest Services Desk Clerk

    1 month ago

    Green Bay, United States Festival Foods Full time

    Location : Name: Suamico Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....

  • Guest Services Desk Clerk

    4 weeks ago

    Green Bay, United States Festival Foods Full time

    Job Summary: Job Title: Guest Services Clerk FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that...

Guest Services Department Manager

3 months ago

Green Bay, United States Festival Foods Full time

Job Summary:

Job Title: Guest Services Department Manager

FLSA Status: Salary

Reports to: Store Director/Department Director

Responsible for working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Guest Services department operations, to include but not limited to: labor, expenses and guest service. Some travel will be involved amongst area store locations.

Guest Services Department Leaders oversee Associates that create meaningful and genuine interactions with all guests through a friendly welcome and enjoyable checkout experience.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Leads, coaches, teaches and reinforces the Festival culture, guest service, and performance expectations to all Guest Services associates
  • Maintains adequate staff levels by interviewing applicants and extending job offers
  • Finalizes and approves weekly work schedule for Guest Services associates
  • Writes and conducts performance reviews of Guest Services associates
  • Documents violations of company policies/procedures by Guest Services associates and conducts appropriate corrective action, up to and including termination
  • Answers questions and provides guidance to all department associates
  • Assists all department associates with daily responsibilities while leading by example
  • Ensures all department standards are being met on the Guest Services
  • Oversees the Guest Services to ensure proper cash control, guest service and cashier production levels
  • Responsible for scheduling employees to coincide with budget and labor projections and to make daily adjustments as necessary
  • Supports and executes a Superior Customer Service program
  • Communicates and works cooperatively with Store Director, Guest Services Director, other Department Managers and associates to maintain standards and exceed guest expectations
  • Provides excellent services to all guests
  • Assists guests with finding items they are looking for on service counter and sales floor
  • Takes orders and other special requests
  • Answers the telephone and assists guests using proper phone etiquette
  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
  • Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities
  • Responsible for the departments timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issue
  • Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
  • Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Education or equivalent combination of education and experience
  • 3-5 years of leadership experience, at least 2 years in a manager role
  • Must possess great oral and written communication skills
  • Knowledge of technology and the use of a computer
  • Ability to deal tactfully and effectively with guests and all personnel
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
  • Thorough understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, proper scanning technique, trash compactor

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time
  • Working conditions consist primarily of a temperature-controlled environment. The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary

WORK SCHEDULE

The Guest Services Manager is a full time salaried position. The typical shift to be worked will include weekends, weekdays, and holidays (time of shift is subject to change based on needs of each store). The Guest Services Manager is also required to work one night a week, and one late night per month.

Company Overview:
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, were proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festivals growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.