Inn AM Dining Room Server

3 weeks ago

Asheville, United States The Biltmore Company Full time

** Inn AM Dining Room Server - Flex**

**Job Category****:** Lodging Food Beverage **Requisition Number****:** INNAM07053 Showing 1 location **Job Details**

**Description**

Flex Status: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year).

The Server is responsible for coordinating entire table service for guests and communicating with front and back of house personnel to provide a world class dining experience that exceeds guest expectations. Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following proscribed and established Biltmore service standards.

**Requirements**

1. High school diploma.

2. Previous serving experience in a full-service restaurant required. The ideal candidate will have had at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit, luxury hotel/resort.

3. Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.

4. Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.

5. Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.

6. Terrific attention to details.

7. Ability to and comfort with using listening skills and suggestive selling techniques to help meet the dining needs of guests.

8. Ability to multi-task and prioritize in a fast-paced, guest service environment.

9. Must be able to work both independently and as part of a team.

10. Ability to be proactive, exercise good judgment, and take initiative as appropriate. Should be able to creatively problem solve.

11. Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.

12. Applicants must be at least 18 years of age.

**Physical Requirements:**

1. Lift, carry, push and pull 2550 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees. Servers will run their own food orders.

2. Requires walking or standing to a significant degree.

3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

4. The employee will work in a restaurant or kitchen environment.

5. May often serve in hot interior or exterior areas, and may work double shifts based on business demands.

**Essential Job Duties:**

Guest Service

1. Take guests' food and beverage orders, utilizing suggestive selling techniques.

2. Input order into system and ensure transmission of food orders is verified by Kitchen.

3. Retrieve all alcoholic beverage items from service bar/wine station and serve to guest.

4. Open and serve wine/champagne bottles.

5. Serve food courses and beverage items to the guest according to established standards.

6. Ensure that each guests has appropriate silverware for each course and glassware for beverages ordered.

7. Clear each course, remove soiled wares from tables, transport to dishwashing area.

8. Present guest checks and process payments according to established procedures.

9. Anticipate guests needs, respond promptly and maintain positive guest relations at all times.

10. Resolve guest complaints, ensuring guest satisfaction.

Job Knowledge

11. Maintain complete knowledge of:

table/seat numbers, section assignments, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.

all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.

the particular characteristics and description of wines/champagne offered

all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes.

operation of P.O.S. and manual systems.

12. Maintain complete knowledge of and comply with all service procedures, established standards, company and departmental policies and procedures.

13. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

14. Be familiar with all Inn services and features, Biltmore Estate activities and special events in order to respond to guest inquiries accurately.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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