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Customer Service Representative

1 month ago

BatesburgLeesville, United States J.B. Martin Company, Inc. Full time
Description

Job Description

Customer Service Representative

The CSR is responsible for providing accurate and professional service to the internal and external customers of J.B. Martin Co. Inc.

The hours will be 8 a.m. to 5 p.m. EST, Monday-Friday.

Key Responsibilities:
  • Accurately process inquiries and orders received via email, phone, or fax to complete the order entry process. Navigating the customer journey to best-in-class service.
  • Provide accurate and in-depth responses to questions, concerns, and requests from our distributors and sales force pertaining to activities at J.B. Martin Co. Inc
  • Coordinate information regarding orders, standard quotes and related questions with all relevant areas of the company to ensure customer satisfaction
  • Collaborate with the other associates to ensure prompt quality service and/or assist with other duties as assigned by the Customer Service Manager
  • Be a liaison with other departments to problem solve customer challenges
  • Provide valuable input into the customer service process to optimize the customer experience.
  • Implement company services policies, philosophies and directives accurately and professionally when dealing with customers, distributors and our sales force to meet J.B. Martin Co. Inc's sales goals
  • Maintain professional demeanor in all types of verbal and written communication to portray J.B. Martin Co. Inc's world class customer service
Requirements

Requirements
  • Multi-tasking skills to handle numerous and varied detailed tasks simultaneously with accuracy
  • Proactive thought process with strong focus on continuous improvement.
  • Ability to work in a fast-paced, high pressure technical environment
  • Strong communication skills
  • Previous customer service experience in an office within a manufacturing environment preferred, but not required
  • Excellent verbal and written communication skills
  • Strong computer proficiency in Microsoft products including Outlook, Teams, Word, and Excel
  • High school education or equivalent. Additional and continuous education suggested.
  • Available to work flexible hours to cover required business hours.


As part of our hiring process, we may conduct a background check on all potential candidates, which may include employment verification, criminal history, and credit checks, subject to applicable laws. Please be aware that your consent will be required before any background check is initiated.