Technical Support Specialist, 2nd Shift
3 weeks ago
Description
Reports to
Manager, Technical Support
This position is 2nd shift, with a start time of 11am-12pm EST.
Key Partnerships
External customers, Sales, Customer Success, Support, and Product teams
Mission & Vision
We transform how vehicle sellers engage, educate, and interact with shoppers across the entire customer journey, by harnessing the power of digital technology and data. We deliver the worlds most engaging customer experiences for vehicle seller of every type and size.
Job Summary
Impel is looking for a Support Specialist to join our team in Syracuse and help us take our products and services to the next level. We appreciate team players with a track record of published projects and experience on a wide range of technologies. You will have an opportunity to work on interesting AI projects in a highly mission-driven team with diverse skill sets and interesting personalities. You will work on very challenging projects that require a mix of coding skills, domain knowledge, research, little math, and some humor.
Our Values
Relationships
We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit
We approach every activity and opportunity with tenacity and tireless execution.
Results
We achieve success for our partners and take personal accountability for everything we do.
Energy
We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness
We lead with curiosity, which drives us towards continuous learning and innovation.
Passion
We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.
Requirements
Responsibilities
Provide support for inbound calls, emails, and tickets from end users regarding technical issues and inquiries
Provide accurate incident resolution and service request management
Ability to successfully work independently and as a productive member of a team
Identifying and escalating issues as needed to other teams or senior staff members
Contributing to the development of training materials and documentation to support customers
Staying up-to-date with product developments and changes to ensure accurate information is provided to customers.
Troubleshooting software and hardware issues on Impel products.
Back-end technical setup and configuration of customers Impel tools
User onboarding and off-boarding
Document and maintain the team's standard operating procedures to ensure consistent, efficient, and accurate closing of common incidents and service requests.
Act as a Support/Setup Liaison for the Customer Success and Sales teams.
Requirements
Effectively work cross-functionally and with a wide range of people with different skill sets
Excellent organizational, interpersonal, and communication (written and verbal) skills
Exceptional time management skills with the ability to handle maniple projects simultaneously
Ability to work in a fast-paced environment while solving problems quickly and creatively
Proficient in AWS
Positive, customer-first attitude
Ability to learn quickly and adapt to change
One-year relevant Customer Service experience preferred
Bachelor's Degree from an accredited college or university or equivalent experience
Good analytical and problem-solving abilities
Must be a team player with excellent communication and problem-solving skills
#J-18808-Ljbffr
-
Screw Machine Support
5 hours ago
East Syracuse, United States Staff Works Full timeScrew Machine Support. Shift: 2nd. Days: Monday - Thursday. Hours: 3:00 pm - 1 am. Pay: $18.70 Responsibilities & Duties:Making sure that the department is kept clean and orderly. Providing the necessary materials to the machine operators. Moves stoc Support, 2nd Shift, Manufacturing, Staffing
-
Parts Technical Support Specialist
1 day ago
East Syracuse, United States Raymond Full timeTitle: Parts Technical Support Specialist About our company:The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associate Technical Support, Support Specialist, Technical, Parts, Support, Specialist, Manufacturing, Technology
-
Machinist I
9 hours ago
Syracuse, United States Bluefors Full timeMachinist I - 2nd ShiftPay range: $18.25-26.25/hr DOEPay range during training period: $17-25/hr on 1st Shift**This position is located in Syracuse, NY.Bluefors and Cryomech have recently joined innovative forces to become a world leader in cryogenic technology and manufacturing. Now, as the new Bluefors, a company of 600 professionals from 50+ different...
-
Screw Machine Support
3 days ago
East Syracuse, United States Staffworks Full timeJob DescriptionJob DescriptionScrew Machine SupportShift: 2ndDays: Monday - ThursdayHours: 3:00pm - 1amPay: $18.70Responsibilities & Duties:Making sure that the department is kept clean and orderlyProviding the necessary materials to the machine operatorsMoves stock and materials around warehouse as directedWhat's in it for you?Temp to HireWeekly...
-
Machinist I
8 hours ago
Syracuse, United States Bluefors Full timeJob DescriptionJob DescriptionMachinist I - 2nd ShiftPay range: $18.25-26.25/hr DOEPay range during training period: $17-25/hr on 1st Shift**This position is located in Syracuse, NY.Bluefors and Cryomech have recently joined innovative forces to become a world leader in cryogenic technology and manufacturing. Now, as the new Bluefors, a company of 600...
-
Foundry Sand Tester
2 weeks ago
Syracuse, United States Frazer and Jones LLC Full timeJob DescriptionJob DescriptionFrazer and Jones are looking to add a 2nd Shift Sand Tester to our Foundry operations. In this role you will work independently to record and maintain foundry sand chemistry to ensure quality castings. This position works with both the Quality Control and Foundry teams throughout the plant. Job Essential Functions:Performs all...
-
2nd Shift Machine Operator
2 weeks ago
Syracuse, United States Frazer and Jones LLC Full timeJob DescriptionJob DescriptionFrazer and Jones is looking to add Core Machine Operators to our foundry operations to support growing business. This role works interpedently to support the daily functions for foundry production. Under the direction of the foundry foreman and/or manager, carries out repetitive operations creating and adjusting cores for the...
-
Maintenance Technician
1 week ago
Syracuse, United States ANOPLATE Full timeShift: 2nd 2:15-10:45 pm 3rd shift 9:15-5:45 am The Maintenance Technician is a key member of the maintenance team, responsible for ensuring the efficient repair and maintenance of process and facility equipment. The maintenance mechanic is expected Maintenance Technician, Technician, Maintenance, Maintenance Mechanic, 3rd Shift, Mechanical, Manufacturing,...
-
Technical Specialist
3 weeks ago
Syracuse, United States Onondaga Community College Full timeJob Description: BROAD FUNCTIONThe Technical Specialist - IT Helpdesk provides initial front-line technical support to the campus community for Onondaga Community College supported systems, services, and hardware. OCC's Technical Specialist - IT Heldpesk responds to queries, troubleshoots issues, isolates problems, and determines and implements solutions or...
-
Technical Specialist
2 days ago
Syracuse, United States Onondaga Community College Full timeOnondaga Community CollegeJob Posting: Technical Specialist - IT Helpdesk Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer...
-
General Maintenance Worker
1 month ago
Syracuse, United States Frazer and Jones LLC Full timeJob DescriptionJob DescriptionFrazer and Jones are looking to add a General Maintenance worker in our 2nd Shift. This position supports the overall plant operations by completing work orders for reactive maintenance and works with the maintenance manager and scheduler for preventative maintenance measures. Essential Job Functions:The General Maintenance...
-
Technical Specialist
6 days ago
Syracuse, United States Onondaga Community College Full timeJob Description: BROAD FUNCTION The Technical Specialist - IT Helpdesk provides initial front-line technical support to the campus community for Onondaga Community College supported systems, services, and hardware. OCC's Technical Specialist - IT Heldpesk responds to queries, troubleshoots issues, isolates problems, and determines and implements solutions...
-
Technical Specialist
3 days ago
Syracuse, United States Onondaga Community College Full timeJob Description: BROAD FUNCTION The Technical Specialist - IT Helpdesk provides initial front-line technical support to the campus community for Onondaga Community College supported systems, services, and hardware. OCC's Technical Specialist - IT Heldpesk responds to queries, troubleshoots issues, isolates problems, and determines and implements solutions...
-
Material Handler
4 weeks ago
Syracuse, United States Reeb Millwork Full time** Material Handler - Loader (2nd Shift)** **Job Category****:** Warehouse **Requisition Number****:** MATER01572 Showing 1 location **Job Details** **Description** Accurately and efficiently, load truck for delivery to customers. 2nd shift position. **ESSENTIAL FUNCTIONS** * Manually load all units and warehouse items onto delivery trucks * Use a hand-held...
-
Grinding Machine Operator
2 weeks ago
Syracuse, United States Frazer and Jones LLC Full timeJob DescriptionJob DescriptionFrazer and Jones currently have openings for Grinding Machine Operators, on both 1st Shift (6:00 AM - 2:30 PM) and 2nd shift (2:00 PM to 10:30 PM), Monday through Friday. Please specify which shift you'd like to work!Essential Job Functions:1. Grind shells as needed. 2. Inspects shells before loading onto machine for visible...
-
Behavioral Support Specialist
4 days ago
Syracuse, United States Arc of Onondaga Full time* Syracuse, NY, USA * Salary * Full Time *competitive salary with generous benefits package* **Behavioral Support Specialist** **Summary** The Behavior Support Specialist (BSS) position is designed to give those with an intent to become a Behavior Intervention Specialist (BIS), but who lack the necessary education and training/experience, an opportunity...
-
2nd Shift Hydromat
3 days ago
East Syracuse, United States Staffworks Full timeJob DescriptionJob Description2nd Shift HydromatJob Summary:Under direct and indirect supervision, the Cleaner will perform a variety of janitorial duties in the care and maintenance of all applicable PPC buildings and facilities. Work involves routine janitorial functions including, but not limited to, sweeping, mopping, washing walls and fixtures,...
-
Biomedical Equipment Support Specialist
6 days ago
Syracuse, United States Veterans Health Administration Full timeThe Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of medical equipment. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management...
-
Research Support Specialist
2 weeks ago
Syracuse, United States SUNY Upstate Medical University Full timeJob Summary: We are looking to hire a highly motivated and energetic recent graduate to join our group in the Department of Neuroscience and Physiology. The Research Support Specialist will fulfill research support duties as well as carrying out original scientific research under the supervision of Dr. Olson and senior lab personnel. The lab studies some...
-
Youth Support Specialist
1 week ago
Syracuse, United States The Salvation Army Eastern Territory Full timeThe Skill Builder follows and implements service plans as written to offer immediate and intensive services to children age 0-21 with behavioral health needs. Assisting the child/youth to develop and apply skills in natural setting intended to foster Support Specialist, Support, Youth, Specialist, Mental Health, Behavioral Health, Healthcare