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Director, Technical Services

2 months ago

Des Plaines, United States Hertz Full time
Job Description

A Day in the Life:

The Director Technical Lead for Field and Fleet Technology is responsible for maintaining strong customer relationships and improving our technology and services for the field operations team. The Lead will perform technical tasks, such as developing operational tools, maintaining application SLAs, troubleshooting technical issues, and will perform administrative tasks, such as managing team performance. In addition, the lead will be accountable fixing reliability issues, tracking service metrics, and leading a team that will comprise of full-time employees and managed services provider working as staff augmentation resources. To be a successful lead, you will demonstrate strong leadership and teamworking skills. You will also demonstrate excellent communication and technical skills. He/she will guide and mentor developers and always communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.

What You'll Do:
  • Maintaining positive relationships with internal partners that includes field operations, fleet product, data engineering, information security and ITSM teams.
  • Identifying customer needs, overseeing and directly developing applications, primarily on the Hertz-Foundry platform, within the business context.
  • Leading the Field and Fleet Technology application team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Organizes and runs team using Agile methods.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
What We're Looking For:
  • A four-year degree or more in Computer Science, Software Engineering, Computer Information Systems or a related field
  • 10+ years systems experience
  • Demonstrated team building and project management skills.
  • Experience in Agile development methodologies
  • Detail-oriented, organized, and possess good writing and communication skills
  • Ability to operate effectively, and with a sense of possibility, in a fast-paced, deadline-driven environment
  • Technical experience in the following areas:
    • Data engineering and modeling
    • Data Visualization
    • AI+ML integration
    • Python
    • SPARK
    • SQL
The starting pay for this role is expected to be around $145k with bonus. Actual salary will be commensurate with relevant work experience.

What You'll Get:
  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more


About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran