Customer Service Representative

3 weeks ago


Kings Mountain, United States City of Kings Mountain Full time

CUSTOMER SERVICE REPRESENTATIVE - PAYMENTS GENERAL DEFINITION AND CONDITIONS OF WORK: Performs intermediate clerical and intermediate administrative work involving the collection of funds for utility bills, deposits, fees, and other revenues; does related work as required. Work is performed under the regular supervision of the Billing Manager Assistant. ESSENTIAL FUNCTIONS/TYPICAL TASKS: Maintaining records and files; Receiving, validating, receipting, and recording monies collected; Assisting customers with service requests and complaints; Preparing financial and statistical reports and maintaining files as required; Receiving payments for utility bills, deposits, and other payments and issuing receipts; Receiving and processing mail payments; Preparing service orders for field crews regarding utility action; Processing customer service applications for new accounts and/or transfer or closing of accounts; Participating in in-house collection processes for utility deposits, guarantor balances, balances due from property owners, and returned checks; Participating in utility nonpayment disconnections; Maintaining receipt files; Answering incoming calls and assisting customers with service requests and complaints; Maintaining payment extension forms and preparing data for collection agency; Preparing bank deposits; Balancing cash drawer against receipts and maintaining records of all deposits; Collection and mailing of privilege licenses; Responding to inquiries made by the general public who uses the City services; Maintaining service application, service work orders, and miscellaneous office files; Assisting the director with other collections and billing processes; Performing related tasks as required. KNOWLEDGE, SKILLS AND ABILITIES: Working knowledge of the City policies, rules, and regulations regarding utility billing and maintenance; skill in the use of standard office and billing equipment including a personal computer, calculator, typewriter, and other related office equipment; working knowledge of standard operating practices involved in modern office operation and serving the public. Must have the ability to deal with the public in a tactful and effective manner; create and maintain accurate records, reports, and files in support of a customer-oriented operation; perform arithmetic computations with speed and accuracy; type accurately at a reasonable rate of speed; communicate effectively in oral and written form; establish and maintain effective working relationships with supervisors, employees, and the general public; and follow oral and written instructions and procedures. PHYSICAL REQUIREMENTS: This is sedentary work requiring the exertion of up to 20 pounds of force occasionally, and/or 10 pounds of force frequently and a negligible amount of force frequently or constantly to move objects; work requires standing, walking, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. EDUCATION AND EXPERIENCE: Graduation from high school and some work experience in an office environment with public contact and cashiering duties; or an equivalent combination of education and experience. EXPECTED HIRING RANGE: $15.00 - $17.00 #J-18808-Ljbffr



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