Senior User Researcher

2 weeks ago

Falls Church, United States Cvent Full time

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent is an exciting, fast-growing tech company that provides industry-leading software to more than 300,000 event professionals and hoteliers around the world. The economic significance of our industry is undeniable: Meetings and events boost the global GDP by more than $1.5 trillion and impact nearly 26 million jobs; and for more than 20 years, Cvent has led the transformation of our industry with our market-leading technology.

UX @Cvent obsesses about creating the best experience for anyone who plans and attends meetings and events. We are the map makers, designers, builders, and champions for those who need to stay on top of a thousand details and deadlines. We aim to empower people to connect, learn, and foster community with products that are simple, seamless, and powerful. Cvent’s User Experience Research team is growing and needs an experienced UX Researcher who will thrive in an energetic, agile environment.

In This Role, You Will:

Plan and conduct evaluative research (e.g., card sort, tree testing, usability, heuristics evaluations), and lead generative research (techniques to help define problem space, such as user interviews, contextual inquiry, ethnography, data mining) efforts for specified products or small program areas to build deep user understanding and empathy Help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success Create testable hypotheses and use research findings to support, challenge, and innovate Cvent’s product Independently and collaboratively plan, execute, and analyze research across product or program areas Define the scope of work, and estimate the level of effort and timelines with UX colleagues and stakeholder peers. Use quantitative research methods to support qualitative research findings (e.g., SUS, NPS, CSAT, task performance) Demonstrate a strong point of view and ability to tell a story around research insights, recommended approaches, and recommendations Work within a small team to help evolve User Experience Research practice Mentor and guide junior UX researchers as well as UX colleagues in best research practices

Here's What You Need:

Bachelor’s and/or master’s degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences, Sociology OR alternative equivalent project/portfolio experience 5+ years’ of conducting user research within a UX team for software/web-based products, ideally with some B2B experience Demonstrated knowledge of user-centered design principles and practices Experience with one or more of the following is a plus:

Quantitative survey programming and analysis UX Research for Meeting/Event Planners, Attendees software UX Research for Mobile app or web development Recruiting management Developing and executing research in support of product globalization Establishing and/or managing product/software baseline measurement system Knowledge of hospitality industry and experience of working on enterprise software

Physical Demands

We are not able to offer sponsorship for this position.

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