See more Collapse

Patient Svcs Rep

1 month ago

Park Ridge, United States Advocate Health Full time
Major Responsibilities:
  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
    • 1)* Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
    • 2)* Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
    • 3)* Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
    • 4)* Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
    • 5)* Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
    • 6)* Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
    • 7)* Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
    • 8)* Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
    • 9)* Performs other related duties as required.
  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
    • 1)* Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
    • 2)* Enters patient charges into the EMR system according to established policies and procedures.
    • 3)* Batches encounter forms and balances charges.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
    • 3)* Releases information from records, only according to corporate policies and procedures.
    • 1)* Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
    • 2)* Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.


Education/Experience Required:
  • * High school diploma or equivalent. * One to two years related customer service experience * Experience handling difficult caller/customers/patients.


Knowledge, Skills & Abilities Required:
  • * CRT/PC experience in a customer service setting. * Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. * Strong communication skills. * Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
  • N/A


Physicial Requirements and Working Conditions:
  • * Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. * Exposure to ill patients. * Ability to work under stressful conditions with demanding customers.
  • Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

We have other current jobs related to this field that you can find below

  • Patient Svcs Rep-PRN-Park Ridge

    3 weeks ago

    Park Ridge, United States 125 Advocate Health and Hospitals Corporation Full time

    Department: 02250 AMG Park Ridge 1875 Dempster POB - Obstetrics/Gynecology Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: Monday-Friday 7am-7pm No holidays, No weekends. Address: 1875 W Dempster St. Park Ridge, IL 60018 Office Hours: Monday-Friday 7am-7pm No holidays, No weekends. ...

  • Patient Svcs Rep-PRN-Park Ridge

    3 weeks ago

    Park Ridge, United States Advocate Aurora Health Full time

    Address: 1875 W Dempster St. Park Ridge, IL 60018 Office Hours: Monday-Friday 7 am-7 pm No holidays, No weekends. Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telepho Patient, Customer Service, Patient Services, Clinical, Healthcare, Information, Billing

  • Patient Access Rep

    4 weeks ago

    Park Ridge, United States Advocate Aurora Health Full time

    Department: 10260 Revenue Cycle - Emergency Svcs Reg: LGH Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Part time position with rotating weekend shifts. Shift time of 2:00pm-10:30pm Major Responsibilities: Responsible for performing all job duties in a way that conforms to our customer service...

  • Patient Svcs Rep-Full Time-Park Ridge

    3 weeks ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 W Dempster St. Park Ridge, IL 60068 Hours: Monday-Friday 8am-4:30pm Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1)*...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    1 week ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pm Specialty: Neurology Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    2 weeks ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pm Specialty: Neurology Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    2 weeks ago

    Park Ridge, United States Advocate Aurora Health Full time

    Department: 02240 AMG Park Ridge 1875 Dempster POB - Neurology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8:30a-5:00pm and weekly travel to Downers Grove 1 or 2 days a week Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pm...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    2 weeks ago

    Park Ridge, United States Advocate Aurora Health Full time

    Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30 am-5:00 pm & 7:30 am-4:00 pm. Specialty: Neurology. Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments Neuro, Oncology, Patient, Customer Service, Patient Services, Healthcare, Information

  • Patient Access Rep Lead

    2 weeks ago

    Oak Park, Illinois, United States Northshore Full time

    Position Highlights:Position: Patient Service Rep LeadLocation: Oak ParkFull TimeHours: M-F 7a to 5:30p, with as needed weekend, on-call and 1-3 holidays/yrWhat you will need:Required Education and/or Experience:High School diploma or GEDProficiency with computer programs Preferred Education and/or Experience:Associate degree in business or healthcare or...

  • Patient service rep

    4 weeks ago

    Overland Park, United States Randstad Full time

    We are seeking a Customer Service Rep/Patient Service Representative to work on site with a growing healthcare organization located in Overland Park, KS, 66207. In this role you will be responsible for communicating with patients in person and over the phone. The right candidate will have excellent communication skills, and attention to detail. Previous...

  • Environmental Svcs Aide

    4 weeks ago

    Oak Park, United States Rush University Full time

    Job Description Location: Chicago, IL Hospital: RUSH University Medical Center Department: Environmental Services Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 3 Work Schedule: 8 Hr (11:00:00 PM - 7:30:00 AM) Summary: Responsible for daily cleaning and sanitizing of patient rooms and all other corresponding unit areas. Will follow...

  • Environmental Svcs Aide

    3 weeks ago

    Oak Park, United States Rush University Full time

    Job Description Location: Oak Park, IL Hospital: RUSH Oak Park Hospital Department: Environmental Services Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 2 Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM) Summary: Responsible for daily cleaning and sanitizing of patient rooms and all other corresponding unit areas. Will follow prescribed...

  • Director, Pharmacy

    4 weeks ago

    Chicago Ridge, United States US Oncology, Inc. Full time

    Overview Join Affiliated Oncologists as Director of Pharmacy & Admix Svcs! AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experienced caregivers focused on helping patients and their families receive...

  • Patient Access Rep I

    2 weeks ago

    Park Ridge, United States Advocate Health Full time

    Major Responsibilities: Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate...

  • Patient Access Rep I

    2 weeks ago

    Park Ridge, United States Advocate Aurora Health Full time

    Major Responsibilities:Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt man Patient Access, 3rd Shift, Patient, Care Coordinator, Financial, Insurance, Healthcare

  • Patient Access Rep I

    2 weeks ago

    Park Ridge, United States 581 Advocate Aurora Health, Inc. Full time

    Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for...

  • Patient Access Rep Lead

    4 weeks ago

    Oak Park, United States Northshore Full time

    Position Highlights: Position: Patient Service Rep Lead Location: Oak Park Full Time Hours: M-F 7a to 5:30p, with as needed weekend, on-call and 1-3 holidays/yr. What you will need: Required Education and/or Experience: High School diploma or GED Proficiency with computer programs Preferred Education and/or Experience: Associate degree in business or...

  • Environmental Svcs Tech II

    3 weeks ago

    Park Ridge, United States Advocate Health Full time

    Major Responsibilities: Scrub, strips, polishes and refinishes floors using appropriate equipment and/or supplies. Operates various types of cleaning equipment, both mechanical and electrical, i.e. ringers, vacuum, electric floor machines, sweepers, etc. 6)Clean or sanitize after emergency spill as requested.1)Analyzes floor or carpet conditions and...

  • Environmental Svcs Tech II

    3 weeks ago

    Park Ridge, United States Advocate Health Full time

    Major Responsibilities: Scrub, strips, polishes and refinishes floors using appropriate equipment and/or supplies. Operates various types of cleaning equipment, both mechanical and electrical, i.e. ringers, vacuum, electric floor machines, sweepers, etc. 6)Clean or sanitize after emergency spill as requested.1)Analyzes floor or carpet conditions and...

  • Environmental Svcs Tech II

    3 weeks ago

    Park Ridge, United States Advocate Health Full time

    Major Responsibilities: Scrub, strips, polishes and refinishes floors using appropriate equipment and/or supplies. Operates various types of cleaning equipment, both mechanical and electrical, i.e. ringers, vacuum, electric floor machines, sweepers, etc. 6)Clean or sanitize after emergency spill as requested. 1)Analyzes floor or carpet conditions and...