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Patient service rep

4 months ago

Overland Park, United States Randstad Full time

We are seeking a Customer Service Rep/Patient Service Representative to work on site with a growing healthcare organization located in Overland Park, KS, 66207. In this role you will be responsible for communicating with patients in person and over the phone. The right candidate will have excellent communication skills, and attention to detail. Previous experience working in healthcare settings is a plus. Must be available to work onsite, second shift. Hours: 11:00am - 8:00pm , Monday - Friday Address: Overland Park, KS, 66207 Pay: $21.00 an hour

salary: $20 - $21 per hour
shift: First
work hours: 11 AM - 8 PM
education: High School

Responsibilities

  • Need customer service for overflow help with ACES
  • Accuracy - creating accounts and cases
  • Updating information in accounts from Med Billers and ACES
  • Previous work experience in Specialty Pharmacy or Customer Service
  • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills
  • Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills.
  • Ability to function in a high-volume, fast-paced environment
  • Dependable and good work ethic
  • Ability to accept and implement feedback and coaching
  • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
  • Experience working in a healthcare/pharmaceutical industry environment
  • Understanding of challenges associated with patients' medical condition


Skills Customer Service Patient Scheduling Healthcare System Navigation Call Center Support Health Insurance Policies
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.