Client Relations Associate

2 months ago

Indianapolis, United States MSi Corp Full time

Our rapidly expanding firm seeks a Client Relations Associate to strengthen our relationships with clients and ensure their satisfaction with our services. As the first point of contact for our clients, you will play a crucial role in representing our brand and supporting our marketing initiatives.
Key Responsibilities:

  • Client Communication: Serve as the primary liaison between clients and our team, effectively communicating their needs and expectations to ensure high levels of satisfaction.
  • Relationship Building: Foster and maintain strong relationships with existing clients to promote client retention and loyalty.
  • Problem Resolution: Address client inquiries, concerns, and feedback in a timely and professional manner, resolving issues to enhance the client experience.
  • Support Marketing Initiatives: Collaborate with the marketing team to implement client-specific marketing strategies, ensuring alignment with corporate goals and objectives.
  • Data Management: Maintain accurate records of client interactions and engagements in our CRM system to track client satisfaction and identify opportunities for improvement.
Qualifications:
  • Educational Background: A degree in Business Administration, Marketing, Communications, or a related field is preferred, but not required.
  • Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex information clearly and concisely.
  • Customer-Centric Attitude: A genuine desire to help clients and provide exceptional service.
  • Interpersonal Skills: Strong relationship-building skills, with the ability to work collaboratively within a team environment.
  • Organizational Abilities: Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities effectively.
Why Join Us?
  • Growth Opportunities: As a rapidly growing firm, we offer ample opportunities for professional development and career advancement.
  • Comprehensive Training: Receive full training and support from experienced professionals to help you succeed in your role.
  • Dynamic Environment: Work in a fast-paced, team-oriented environment where your contributions are valued and recognized.

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