Emergency Department Patient Services Representative
6 days ago
UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Muncy. In this role, you will be cross-trained at UPMC Williamsport as well.
Status: Casual, 16 hours/biweekly
Shift: Primarily 2nd and 3rd shift (3:00pm-11:00pm, 5:00pm-1:00am, 11:00pm-7:00am)
Days: Various days, including rotating weekends and holidays.
An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patients demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.
Responsibilities:
Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
Provides a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures, and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
Proper patient identification to start clinical record (utilizing biometrics if applicable)
Facilitator of financial gatekeeping with clinical partners.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Obtains or updates necessary demographic and insurance-related information.
Works independently to perform a timely patient interview and registration for services at the bedside.
Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Required Experience:
Completion of High School graduate or equivalent.
Preferred Experience:
One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
Excellent interpersonal, written, and verbal communication skills are required.
Initiative to work productively with minimal supervision.
Able to work well under pressure.
Licensure, Certifications, and Clearances (to be acquired after offer acceptance and before the start date we will provide instructions on how to obtain):
Act 34 with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
-
Muncy, Pennsylvania, United States UPMC Full timeJob SummaryUPMC is seeking a skilled Emergency Department Patient Services Representative to join our team. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a seamless registration process, and promoting a culture of service excellence.Key...
-
Muncy, Pennsylvania, United States University of Pittsburgh Medical Center Full timeJob Summary:As a Patient Services Representative in the Emergency Department at the University of Pittsburgh Medical Center, you will play a critical role in ensuring the smooth operation of our patient registration and tracking systems. Your attention to detail and organizational skills will be essential in maintaining accurate records and facilitating...
-
Patient Access Representative
2 weeks ago
Muncy, United States Geisinger Health System Full timeLocation:Geisinger Medical Center Muncy (GMCM)Shift:Rotation (United States of America)Scheduled Weekly Hours:40Worker Type:RegularExemption Status:NoJob Summary:Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming...
-
Patient Access Representative
2 weeks ago
Muncy, United States Geisinger Health System Full timeLocation: Geisinger Medical Center Muncy (GMCM) Shift: Rotation (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers...
-
Patient Access Representative
2 days ago
Muncy, Pennsylvania, United States Geisinger Health System Full timeJob SummaryGeisinger Health System is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive excellent care and service from the moment they arrive at our facilities.Key ResponsibilitiesCoordinate and perform front-line office activities in...
-
Customer Service Representative I
4 weeks ago
Muncy, United States Construction Specialities Group Full timeJob Description - Customer Service Representative I (23000AB) CONSTRUCTION SPECIALTIES, INC. Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first...
-
Customer Service Representative I
2 months ago
Muncy, United States Construction Specialties Full timeCustomer Service Representative I - ( 2400044 ) **Description** **CONSTRUCTION SPECIALTIES, INC.** Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first...
-
Customer Service Representative I
1 month ago
Muncy, United States Construction Specialties Full timeCONSTRUCTION SPECIALTIES, INC. Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product...
-
Muncy, Pennsylvania, United States Geisinger Health System Full timeJob SummaryGeisinger Health System is seeking a skilled Licensed Practical Nurse (LPN) to join our Emergency Department team. As an LPN at Geisinger, you will have the opportunity to work in a fast-paced environment, providing high-quality patient care and collaborating with a multidisciplinary team to achieve optimal patient outcomes.Key...
-
Health and Safety Representative
12 hours ago
Muncy, Pennsylvania, United States Clean Harbors Full timeAbout the RoleClean Harbors is seeking a highly skilled Health and Safety Representative to join our Oil and Gas Services business line. As a key member of our team, you will play a critical role in promoting operational and safety excellence in our industrial setting.Key ResponsibilitiesConduct health and safety inspections, audits, and interventions to...
-
Patient Financial Counselor
2 weeks ago
Muncy, United States Geisinger Health System Full timeLocation: Geisinger Medical Center Muncy (GMCM) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Provides financial counseling either in person or via telephone for all patients for designated areas; admissions-scheduled and/or elective, in/out surgeries and/or outpatient clinical...
-
Patient Financial Counselor
5 days ago
Muncy, Pennsylvania, United States Geisinger Health System Full timeJob SummaryWe are seeking a highly skilled Patient Financial Counselor to join our team at Geisinger Health System. As a Patient Financial Counselor, you will play a critical role in providing financial counseling and support to patients and their families, ensuring that they receive the best possible care while navigating the healthcare system.Key...
-
Emergency Medicine Locum Physician
3 months ago
Muncy, United States Geisinger Full timeLocation: Geisinger Medical Center (GMC) Shift: Rotation (United States of America) Scheduled Weekly Hours: 0 Worker Type: Regular Exemption Status: Yes Job Summary: Geisinger is seeking board-certified/board-eligible Emergency Medicine physicians to work as locum providers to fill per diem needs in our system’s emergency departments*. We have...
-
Pharmacy Department Manager
5 days ago
Muncy, Pennsylvania, United States WEIS LLC Full timeJob SummaryWe are seeking a highly skilled and experienced Pharmacy Department Manager to join our team at WEIS LLC. As a key member of our retail pharmacy operations, you will be responsible for leading our pharmacy team to deliver exceptional patient care and drive business growth.Key ResponsibilitiesLeadership and ManagementSupervise and direct a team of...
-
PRN Dialysis Registered Nurse, RN
4 weeks ago
Muncy, United States Rendevor Dialysis Full timeWhy Join Rendevor Dialysis? We are a family-owned and operated company founded over 30 years ago by a Dialysis RN who believes that everyone is entitled to excellent medical treatment provided by talented clinicians. What's In It For You? Our company offers competitive compensation coming in above industry standards and we pride ourselves in providing a...
-
Consumer Sales Representative
5 days ago
Muncy, Pennsylvania, United States Windstream Full timeAbout the RoleWe are seeking a highly motivated and results-driven Consumer Sales Representative to join our team at Windstream. As a Consumer Sales Representative, you will be responsible for selling Windstream products and services to customers in a designated territory.Key ResponsibilitiesSell Windstream products and services to customers in a designated...
-
Consumer Sales Representative
7 days ago
Muncy, Pennsylvania, United States Windstream Full timeAbout the RoleWe are seeking a highly motivated and results-driven Consumer Sales Representative to join our team at Windstream. As a key member of our sales team, you will be responsible for selling our products and services to customers in a designated territory.Key ResponsibilitiesSell Windstream products and services to customers in a designated...
-
Department Manager
1 week ago
Muncy, Pennsylvania, United States Petco Full timeAbout the RoleWe are seeking a highly skilled and experienced Department Manager - Operations Leader to join our team at Petco. As a key member of our operations team, you will be responsible for ensuring the smooth operational performance of the Pet Care Center.Key ResponsibilitiesMerchandising and Inventory Management: Efficiently manage merchandising and...
-
Speech Language Pathologist
7 days ago
Muncy, United States Geisinger Full timeJob Title: Speech Language Pathologist (SLP) Per Diem Location: Muncy, Pennsylvania Job Category: Rehabilitation Services Schedule: Per Diem Work Type: Part time Department: JM-GMCM Rehabilitation Division Date Posted: 05/12/2022 Job ID: R-32133 Job Summary Responsible for speech therapy services including evaluation and treatment of speech and language...
-
Acute Care Clinical Pharmacist
3 months ago
Muncy, United States Geisinger Health System Full timeJob Summary The Pharmacist provides quality pharmaceutical care defined as being responsible for assuring the provision of safe, efficacious and cost-effective medication therapy for all patients. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient...
