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Customer Service Representative

2 months ago


Riverside, United States Hiring Now! Full time

This position is at our Triple HHH Foods location in Riverside, CA.Job Summary:Reports to the Controller. The Customer Service Representative (CSR) will interact with the company s customers by addressing inquiries and resolving complaints.Candidates must have experience in providing office-based customer service via the phone and email. DutiesEssential Job Responsibilities:Receive production orders and shipping information via-email or fax and enter in the system.Ship orders and print bill of ladings for the shipping department.Schedule shipping appointments on calendar.Some customers require the CSR to schedule their freight. However, most customers schedule their own shipments.When orders ship send customer a copy of the bill of lading.Send customer their inventory numbers, either at month end or whenever the customer requests the information.Monitor the negative lot report, and expired product reports, and adjust as needed.Some customers request their orders by shipped by UPS or FEDEX. Make sure to use Styrofoam peanuts.Attend operation meetings and discuss any issues with customer orders or the shipping.Send receiving paperwork to customer when they supply raw materials needed for their productions and request COFA s when needed.Send Controller any adjustments, inventory transfers, lot corrections, or inventory adjustments.Monitor Production Calendar for the Controller.Ensures that appropriate actions are taken to resolve customers problems and concerns.Other duties may be assigned as needed.Education and Experience:High school diploma or equivalent.2 years

experience working in customer service role required.Proficient using computers with ability to learn new software.Qualifications:Excellent verbal and written communication skills.Service-oriented and able to resolve customer concerns.Must demonstrate to be dependable and reliable.Work Environment and Physical Demands:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Must be able to access and navigate each department at the organization's facilities.Walking and climbing stairs.Able to stand, regularly required to talk and hear.Must have good vision and manual dexterity.Ability to work in a fast-paced work environment.Adhere to safe work practices in a continuous improvement environment.Plant equipment noise is elevated requiring the use of hearing protection and seasonal temperatures can be expected.Company-provided Personal Protection Equipment (PPE) must be worn while on the production floor