Guest Experience Specialist Hosting/Event Execution

3 weeks ago

Huntsville, United States Carolina Creek Christian Camps Full time
Job Details

Level
Entry

Job Location
Carolina Creek - Huntsville, TX

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Job Category
Guest Experiences

Description

Are you the type of person who thrives as a professional retreat host, adept at anticipating needs and coordinating all facets of events for programmed retreats, camps, and guest groups? Can you uphold the alignment of the guest experience with Carolina Creek's mission and values while seamlessly liaising with various departments before and during events to ensure smooth execution and understanding of expectations? If so, Carolina Creek might be a great place for you

General Qualifications

The Guest Experience Specialist must be a mature follower of Jesus, still growing and developing in their faith. They must be fully in accord with Carolina Creek's mission statement, and statement of beliefs; committed to living these out personally, and instilling them in the organization. They must be of strong moral character and integrity and have demonstrated leadership qualities.

Position Objective

The Guest Experience Specialist- Hosting and Event Execution will work with the Director of Marketing, Sales, and Events to provide an outstanding experience of Christian hospitality for guests of all ages. They will work with group coordinators to make sure that facilities are prepared to specifications for a group's arrival, and attend to all needs during their stay while authentically sharing the love of Jesus through their service and interactions. They will have general knowledge of the camp program. They will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek's mission, vision, and values.

Job Type
  • Full-Time Exempt
  • On-site work required
  • In order to be responsive to needs when on-call with groups the Guest Experience Specialist must live within a reasonable proximity to camp, i.e. able to be on-site within thirty minutes as needed.
Key Job Accountabilities
  • Work as a professional retreat host, anticipating needs and facilitating all aspects of events for programmed retreats and camps as well as guest groups.
  • Understand and ensure that the guest experience aligns with Carolina Creek's mission and values.
  • Interface with all departments before and during events to make sure that housekeeping, food service, maintenance, grounds, activity staff, health staff, and other service staff understand expectations.
  • Proactively minimize any conflicts between concurrent groups.
  • Lead recreational activities when needed.
  • Serve on the team that provides access control management and climate control year-round.
  • Lead in serving guests, particularly upholding standards for customer service, cleanliness of facilities, support of the dining experience, provision of recreational activities, and impromptu needs of any group.
  • Respond creatively, patiently, courteously, and professionally to unanticipated events, such as inclement weather, injuries, delays, and conflicts between groups.
  • Work with others to prepare facilities for incoming groups, including cleaning, moving furniture, setting up breaks, setting up AVL equipment, operating lifts, providing signage, etc.
  • Be able to articulate the mission, values, and faith elements of Carolina Creek from a personal perspective..
  • Offer godly counsel, encouragement, and prayer to guests and staff when needed.
  • Assist in creating SOPs relevant to the guest experience and event execution.
  • Participate in tours of camp and the programs we offer to prospective groups.
  • Attend and participate in all required staff meetings, Bible studies, worship services, and events.
  • Actively participate in and contribute to the broader camp programs of Carolina Creek and be willing to serve in other areas of camp when necessary.
  • Actively engage and participate in the staff community through a godly attitude, words, and actions.
Supervisory Responsibilities
  • Reports to the Director of Marketing, Sales, and Events
  • Situational supervision over weekend staff, part-time staff, seasonal staff, interns, and volunteers who are assigned to serve a group that you are hosting.
  • May assume Summer Leadership role, including supervision of seasonal staff.
Qualifications

Education/Certifications/Licenses
  • Must have a current valid driver's license.
  • Must have a high school diploma, GED, or equivalent.
  • Bachelor's degree preferred, but not required.
Work Experience
  • Previous Camping experience preferred.
  • Previous Customer Service experience preferred.
  • Previous Customer Management Software and Systems Leadership preferred.
  • Previous experience supervising others preferred, in a seasonal capacity at minimum.
Knowledge, Skills, and Abilities
  • Demonstrate strong self-initiative to serve others and customers.
  • Careful attention to detail with strong organizational skills.
  • Ability to communicate effectively to empower guests and coworkers with relevant information.
  • Able to relate well with guests and visitors.
  • Demonstrate confidentiality and discretion when handling sensitive information.
  • Ability to remain calm under stress and deal with conflict professionally and courteously.
  • Strong computer skills and an understanding of Google Drive, Microsoft Suite of software applications, and the ability to learn database software related to the job.
  • Able to work independently with little or no supervision.
  • Exhibit emotional and spiritual maturity.
  • Demonstrate a developed sense of empathy.
  • Flexible with an ability to adjust and problem-solve in challenging situations.
  • Able to engage in active listening.
  • Able to speak and write in clear, understandable English, (the ability to communicate in Spanish a plus)
  • A heart to serve wherever and whenever needed.
  • Ability to collaborate with other Guest Experience Specialists and support one another in similar roles.
  • Able to lead a small group Bible study, facilitate prayer with staff or guests, and provide reasonable counseling/coaching from a Biblical perspective.
  • Credentials (or the ability to acquire credentials) for leading, recreational activities such as lifeguarding, boat driving, adventure facilitation, or general games and sports.
Physical Demands:
  • The physical environment requires the employee to work long hours both inside and outside in hot and humid conditions, sometimes walking long distances over steep or uneven terrain.
  • The job duties require sitting, standing, squatting, stooping, twisting, the ability to lift/carry from 15 to over 60 lbs., sweeping, mopping, and climbing stairs and ladders.
  • Ability to drive a car, truck, van, box truck, ATV, or other vehicle, and to pull a trailer.
  • Ability to see and hear at distances to ensure safety when working in hazardous conditions and situations.
  • Ability to be heard when speaking or shouting at distances when responding to emergencies or leading in large group situations.
Ideally, the Guest Experience Specialist will be able to facilitate some activities such as swimming, (i.e. ability to be trained as a lifeguard), or adventure activities, (i.e. ability to work in a harness at heights.)

Additional Requirements
  • Adherence to company dress code and professional standards for personal grooming and appearance.
  • Satisfactory completion of a background investigation, as well as the ability to provide proof of eligibility to work in the United States.
  • This is not a remote position.
  • In order to be responsive to needs when on-call with groups the Guest Experience Specialist must live within a reasonable proximity to camp, i.e. able to be on-site within thirty minutes as needed.

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