Customer Service/Inside Sales Associate

3 months ago

St Louis, United States VIP Distributing Company Full time

Customer Service Inside Sales Associate

VIP Distributing Company

Hazelwood, MO

Full Time

Lou Fusz Automotive / VIP Distributing Co., ADI Division

About Us

This Division of the Lou Fusz Automotive Network, voted St Louis Post Dispatch #1 top places to work in 2023 and 2024, is a General Motors and Ford Accessories distributor in the Midwest, servicing over 200 automotive dealerships in 4 states. The Inside Sales position is in our Hazelwood, Missouri warehouse, and offers a competitive hourly wage plus performance bonuses and more. Our team works with a collaborative approach and encourages success amongst each of our members. The management team is very hands-on and we invest in our employees and promote often from within.

Inside Sales Responsibilities

  • Provide front-line customer support to dealership customers who call to place orders, inquire about product information, check order status, or have other related issues.
  • Train, coach, and mentor dealership personnel regarding GM Accessory products and related programs and processes
  • Ensure effective use of time, materials, and assets provided by the ADI and General Motors
  • Prioritize and communicate regular updates to dealership personnel regarding current promotions, new products, process changes, and other relevant information
  • Effectively work with Territory Sales Managers to report, address, and correct customer service issues as they arise
  • Regularly seek to fill downtime by completing administrative and other duties that help advance the sales of Accessories
  • Consistently seek innovative ways to increase dealership engagement, grow sales, improve productivity, enhance customer service, and increase company profit
  • Actively build and enhance trusting relationships with dealership staff in a way that transfers the same level of trust toward the ADI as a whole
  • Ensure customer expectations are met and take effective and immediate action to resolve any issues that occur
Qualifications for an Inside Sales Associate
  • Understanding of inventory control management in an automated environment
  • Understands principles of marketing, business management, sales, and leadership
  • Familiarity with financial processes and terminology, as well as general car business acronyms
  • Familiarity with and able to use different outlets of communication including but are not limited to phone calls, emails, text messages, etc. - level of communication skills should be superior with typing, writing, and speaking being fluent and professional
What We Offer Our Full Time Employees
  • Industry leading Medical/Dental/Vision/Rx
  • Company paid Life Insurance/Accidental Death and Dismemberment/Long Term Disability
  • 401K plan with company match
  • Voluntary benefits including Short Term Disability / Accident/Critical Illness/Universal Life/Cancer and Vision
  • Paid holidays
  • Vacation
  • Personal Days
  • Bereavement leave
  • Employee discounts
  • Referral bonuses
  • Performance Incentives


What We're About

The Lou Fusz Automotive Network has been serving the St. Louis and surrounding areas for 70 years If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. Our company is still 100% family owned and operated. We have a great history of providing excellent career opportunities for sharp, energetic people. The Lou Fusz Philosophy is based on 6 principles-Respect, Hard Work, Fun, Winning, Constant Improvement, and Teamwork. Our company has always been committed to improving our community and serving the people of the St. Louis area. Apply today and find out what working for a great company with a terrific culture is all about

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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