Customer Service Rep/Inventory Control

1 month ago

Auburn, United States Geodis Full time
Summary:

The Customer Service Representative/Inventory Control is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner. All assigned tasks relating to inventory control.Documentation of procedural issues and concerns are required. This position will support both the Customer Service Team and Inventory Control.

Job Duties: -

•Interacts with customers by phone, email, or in person and receives orders or changes in service

•Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

•Processes and inputs all customer orders and receipts.Runs stock reports to check for product availability

•Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

•Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

•Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

•Assures proper invoicing of accounts by verifying computer generated invoices

•Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

•Reports customer feedback to management, including any signs of customer dissatisfaction

•Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

•Performs paperwork associated with orders including the maintenance of customer files

•Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office

•Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary

•Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

•Works with management regarding product routing for customers

•For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

•Conducts inventory cycle count and physical inventory programs

•Compiles, verifies and reports daily and/or periodic statistical information aimed at detecting trends to improve and maintain the overall health of inventory

•Researches variances to determine appropriate root cause whether process or behavior and logs the information for operational review

•Counts and reconciles randomly chosen part numbers and/or locations

•Assists in developing solutions to specific problem areas

•Assists in execution of projects as well, makes recommendations for process improvement to the appropriate leaders

•Ensures compliance to inventory processes and procedures as well as compliance to contractual obligations

•For food or lot controlled account the teammate is responsible for reporting food safety problems to senior management to initiate action

•Other duties as required and assigned

Requirements:

•High school diploma or GED (General Education Diploma) equivalency

•Minimum 6 months related experience and/or training

•Experience with AS400 operating systems and warehouse management systems preferred

•Experience operating a forklift

•PC literate with experience with Microsoft Outlook, Word and Excel

•Ability to write reports, business correspondence, and procedure manuals

•Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

•Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Environment:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

  • Customer Service Rep/Inventory Control

    3 weeks ago

    Auburn, Washington, United States Geodis Full time

    Summary:The Customer Service Representative/Inventory Control is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner. All assigned tasks relating to inventory control.Documentation of procedural issues and concerns are...

  • Part-time Inventory Specialist

    4 weeks ago

    Auburn, United States PICS Inventory Specialists Full time

    **Part-Time Inventory Specialist**: Auburn, MA Come join the fastest growing inventory service in the nation! Phyle Inventory Control Specialists (PICS) "An Inventory Company Run By Inventory People". **Qualifications**: - No experience necessary. - Must be at least 18 years of age. - Work schedules are based on customer requirements; early mornings,...

  • Retail Customer Service Rep

    3 weeks ago

    Auburn, United States Chowhound Full time

    Chow Hound Pet Supplies in Grand Rapids, MI is calling all pet fanatics to apply to join our amazing team as a full-time or part-time Retail Customer Service Rep! WHY YOU SHOULD JOIN OUR TEAM We are a pet care company that values and respects our employees. We pay our full- or part-time Retail Customer Service Reps a competitive wage. Our team also enjoys...

  • Retail Customer Service Rep

    1 month ago

    Auburn, United States Chow Hound Full time

    Job DescriptionJob DescriptionChow Hound Pet Supplies in Grand Rapids, MI is calling all pet fanatics to apply to join our amazing team as a full-time or part-time Retail Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a pet care company that values and respects our employees. We pay our full- or part-time Retail Customer Service Reps a competitive...

  • Customer Service Representative

    2 months ago

    Auburn Hills, United States Customer Service Full time

    Job DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...

  • Inventory Control Clerk

    5 days ago

    Auburn, United States Auburn University Full time

    **Position Details**: - Position Information**Requisition Number** - S3675P**Home Org Name** - Clinical Sciences**Division Name** - College of Veterinary Medicine**Position Title** - Inventory Control Clerk**Job Class Code** - NA05 (A-B)**Appointment Status** - Full-time**Part-time FTE** **Limited Term** - No**Limited Term Length** **Job Summary** **Why...

  • Inventory Control Clerk

    1 month ago

    Auburn, United States Auburn University Full time

    Job Summary The College of Veterinary Medicine seeks candidates for an Inventory Control Clerk position toperform duties to requisition, purchase, ship, receive, inspect, store, issue, and deliver materials, equipment, and supplies. Learn more about VET MED and check out our facilities here: Why should YOU work for VET MED? Excellent full-time...

  • Customer Service Coordinator

    2 weeks ago

    Auburn, Massachusetts, United States KARL STORZ Full time

    ** Position Description** **Customer Service Coordinator** Location **Auburn, MA** Employment Duration **Employee Full Time** Shift **Mon-Fri, 8 hour day** Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 11491 Pay Grade: US-B09 **Description** KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to...

  • Customer Service Rep(07758)

    1 month ago

    Auburn, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Representative

    1 month ago

    Auburn, United States Olympic Hot Tub Co Full time

    Job DescriptionJob DescriptionJob descriptionAre you looking for a change of pace? Do you want to build a career in a FUN industry with great pay and excellent benefits? Do you enjoy learning new things and helping people solve problems? Do you appreciate being rewarded for a job well done? Have you always wanted your own dedicated workspace? If so, then we...

  • Residential Sales Representative

    3 weeks ago

    Auburn, United States Clark Pest Control Full time

    Overview: **Have you ever **dreamed** of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU!** Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada - pest-free, worry-free and just plain better. We maintain excellence in everything we do, from...

  • Residential Sales Representative

    2 weeks ago

    Auburn, United States Clark Pest Control Full time

    Overview: **Have you ever **dreamed** of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU!** Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada - pest-free, worry-free and just plain better. We maintain excellence in everything we do, from...

  • Customer Service Representative/call Center Agent

    4 weeks ago

    Auburn, United States Onsite National Full time

    **NATIONAL TRUCK EMERGENCY ROAD SERVICE INC** **CALL CENTER-CUSTOMER SERVICE REPS.** **WANTED**- **(Mid shift, 2nd and 3rd)** shifts, for a 24-Hour Emergency Road Service Call Center. Customer Service Reps. with Strong Call Center and Customer Service Skills a Required. Great Work Ethics, Job Longevity, Multi-Tasking, Customer Service and Typing Skills...

  • Customer Service Representative/call Center Agent

    2 weeks ago

    Auburn, United States Onsite National Full time

    **NATIONAL TRUCK EMERGENCY ROAD SERVICE INC** **CALL CENTER-CUSTOMER SERVICE REPS.** **WANTED**- **(Mid shift, 2nd and 3rd)** shifts, for a 24-Hour Emergency Road Service Call Center. Customer Service Reps. with Strong Call Center and Customer Service Skills a Required. Great Work Ethics, Job Longevity, Multi-Tasking, Customer Service and Typing Skills...

  • Customer Service Rep 1

    4 weeks ago

    Auburn, United States Auburn Distribution Company Full time

    Job DescriptionJob DescriptionEstablished in 1985, We are the region's largest independent battery distributor. Specializing in commercial applications, we provide energy storage solutions in an industry that is rapidly growing. As a team with decades of experience, we solve customer problems with exceptional products and unparalleled service. Our growth...

  • Customer Service Representative

    1 month ago

    Auburn, United States Riester's Appliances Full time

    Job Summary Riester's Appliances is a locally owned small business, looking for a Customer Service Representative to join our team! As a Customer Service Rep, you are a key member of the team and represent our members on customer support calls. You are primarily responsible for handling service and warranty requests. Exemplifying our code of values, you show...

  • Pest Service Technician

    3 weeks ago

    Auburn, United States Clark Pest Control Full time

    Overview: **Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU!** Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada - pest-free, worry-free and just plain better. We maintain excellence in everything we do, from our...

  • Accounting Rep- Contract to Hire

    3 weeks ago

    Auburn, California, United States Crane Aerospace & Electronics Full time

    **Accounting Rep- Contract to Hire** Location **CA, Auburn** Department **Accounting/Finance** Employment Type **Temporary Full Time - Contractor** We have an opportunity for an **Accounting Rep** at our **Auburn, CA/Vian Enterprises** site. **This is a contract to hire position.** **Job Summary:** The Accounting Repcalculates,posts, verifies, and...

  • Pest Service Technician

    3 weeks ago

    Auburn, United States Clark Pest Control Full time

    Overview: Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU! Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada pest-free, worry-free and just plain better. We maintain excellence in everything we do, from our first...

  • Accounting Rep- Contract to Hire

    1 month ago

    Auburn, United States Crane Co Full time

    We have an opportunity for an Accounting Rep at our Auburn, CA/Vian Enterprises site. This is a contract to hire position.   Job Summary: The Accounting Rep calculates, posts, verifies, and reconciles financial data for use inmaintaining accounting records. Essential Functions: Perform maintenance of the general ledger Prepare various...