Customer Service Interpreter Specialist

3 weeks ago


Portland, United States Linguava Full time

Company Name: Linguava Interpreters

Title of Position: Customer Service Interpreter Specialist - Scheduling Dept

Position Type: Full-Time / Hourly

Location: 12106 NE Marx St, Portland, OR 97220

(100% Remote - Monday through Friday with possible Saturday shift depending on business needs)

Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.

As our Customer Service Interpreter Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills.

The Customer Service Interpreter Specialist must possess the following skills and attributes:

  • 2 years of experience in customer service call center environment
  • Professional verbal & written communication skills
  • Advanced interpersonal, time management and organizational skills
  • Organized and motivated with excellent follow-through, multi-tasking and problem-solving skills
  • Proficiency in MS Office applications
  • Ability to work independently while remaining an effective and efficient member of cross-functional teams
  • Ability to analyze problems and develop processes to alleviate problems
  • Strong ability to connect with people from different backgrounds
What You Will Do - Essential Responsibilities:
  • Manage inbound inquiries from calls and emails to secure interpreters to cover appointments.
  • Manage appointments in the assigned language group.
  • Efficiently input data & maintain accurate database information.
  • Support overflow inquiries for other languages when needed.
  • Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
Benefits Include:
  • Medical, Dental, Vision, Life, AD&D, and Long-Term Disability
  • Paid Time Off
  • Paid Holidays
  • Paid VTO (Volunteer Time Off)
  • Professional Development Funds
  • 401k with Company Match


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