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Healthcare contact center specialist

3 months ago

Hershey, United States Randstad Full time

Are you passionate about delivering exceptional customer service and making a difference in the healthcare industry? Join our team as a Contact Center Specialist At our esteemed medical institution, you will be the first point of contact for our patients and physicians, ensuring their needs are met with the highest level of care and efficiency. If you thrive in a dynamic, fast-paced environment and possess excellent communication skills, we invite you to become a vital part of our dedicated team. Apply now to embark on a rewarding career where your contributions will directly impact the well-being of our community.

salary: $21 - $24 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

SUMMARY OF POSITION:

We are seeking a dedicated and customer-focused Contact Center Specialist to provide a high-quality experience for our patients and physicians. As the first point of contact, you will handle various patient needs, including scheduling, registrations, access to information, and appointment confirmations. Your role will be crucial in ensuring seamless communication and support across our entire medical institution, including the hospital, Medical Group, College of Medicine, and all other locations.

Responsibilities:

Provide essential telephone coverage Monday - Friday, 8:00 AM - 4:30 PM, and every 5th weekend, year-round.
Manage inbound phone queues for the Careline, MD Network, MD Network Pediatrics, and Patient Relations.
Engage with patients and physicians via phone and electronic mail, delivering excellent customer service.
Accurately process a high volume of calls, determining caller needs and assisting or redirecting them appropriately.
Maintain efficiency with all departmental processes and procedures.

KNOWLEDGE, SKILLS, & ABILITIES:

Proficient in departmental processes and software (Centaurus, Smart Web, Cerner, PowerChart, Outlook, Decision Tree, Microsoft folders).
Excellent customer service and communication skills.
High service excellence with patients, partners, and team members.

The essential functions of this role include:

  • working in a smoke free environment
Skills
  • Active Listening
  • Telephone Etiquette
  • Typing Skills
  • Call Center
  • Verbal Communication
  • Confidentiality
Qualifications
  • Years of experience: 1 year
  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.