Front Desk Supervisor

4 weeks ago

Clarksville, United States DoubleTree by Hilton Clarksville Riverview Full time
Description

DoubleTree by Hilton Clarksville Riverview is seeking a Front Desk Supervisor to join our team. As the first point of contact for our customers, you will be responsible for providing a welcoming and professional service at all times. You will be tasked with handling check-ins and check-outs, answering customer queries, managing bookings, and processing payments, and overseeing Front Desk operations.

Responsibilities

•Assist with the day-to-day supervision of the front office operations
•Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
•Champion, promote, and successfully track departmental and organizational initiatives e.g., upsell programs, etc.
•Ensure front desk agents properly complete required checklist items at the end of each shift
•Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, etc.)
•Instills a calm, organized approach when interacting in stressful situations
•Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
•Ensure that sufficient staffing is present to meet the daily business demands
•Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
•Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
•Assist management to train and successfully support and manage the talent of all new and existing team members

Qualifications

•Minimum of one-year supervisory experience in a high-volume setting preferred
•Previous hospitality experience in a luxury setting preferred
•Previous experience with Windows, Office, and property management systems highly desirable
•Must be able to understand, speak, read, and write in the basic English language
•Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
•Demonstrate ability to compute basic arithmetic
•Must be available to work, varied shifts, and flexible schedules
•Hospitality experience preferred
•Must be eligible to work in the USA

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