Patient Service Representative

4 weeks ago

Rehoboth Beach, United States CareerBuilder Full time

Overview:

Delaware Eye Institute is searching for an enthusiastic, detail oriented Patient Servies Representative. Great work hours, No late evenings, no major holidays, a robust benefits package, a

t

eam oriented working environment where you are heard and respected as well as clear career ladder opportunities. This is an amazing opportunity to grow your career in eye care with an incredibly well respected practice.

Our top candidate will bring at least one year of medical front desk experience in a busy ophthalmology, optometry or medical specialty practice.

However, we are prepared to train a candidate with a background of strong tenure and progression in a retail and/or customer service field.

Delaware Eye Institute

is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.

It isnt speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web-page at

www.delawareeye.com .

The

Patient Services Representative I

will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:
Greet and welcome all patients and visitors upon arrival to clinic
Follow all practice policies and procedures for thorough and complete check in and check out process
Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
Confirm that accurate patient demographic and insurance information has been collected and update if necessary
Confirm insurance eligibility and verify active and participating coverage
Accurately calculate and collect patient copayments, deductibles, and due balances
Schedule return appointments and set up reminder notifications
Professionally assist doctor, staff, patients and visitors
Maintain confidentiality of all doctor, staff and patient information
Responsible for keeping the reception area clean and organized
Assist with maintaining proper inventory levels of retail items (if applicable)
Answer inbound and outbound phone calls with appropriate telephone etiquette
Handle sensitive information in a confidential manner
Execute duties of position in a professional and courteous manner
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Other duties as assigned

Qualifications:
High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Attention to detail
Possess strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
One or more years experience working in a medical practice preferred
Knowledge of medical and vision and insurances preferred
Basic computer knowledge required
Experience with NextGen, Microsoft, Clearwave preferred
In Turn We Will Offer:
Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities
#ESP1

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