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Customer Experience

2 months ago

Billerica, United States Bruker Full time

Overview:

As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. Weve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 90 locations on all continents.

Responsibilities:

The Customer Experience and Quoting Specialist serves as the face of Bruker BioSpin to our internal and external customers. This position is responsible for ensuring a positive and supportive Customer Experience is the core focus from initial inquiry to order entry to cash communication.

  • Provide internal Sales & Service Quoting support
  • Responsible to receive, track all incoming inquiries from our internal & external customers.
  • Prequalify and assign the inquiries to the relevant parties.

Sales & Service Support:

  • Support by creating quotations (accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)
  • Work closely with the team of technical experts to ensure feasibility of quotes when necessary.
  • Document Support (collect, fil-in, submission of external or internal documents required by customers and / or auditors)

External Customers Inquiries:

  • Monitor & prequalify all incoming inquiries (understand requests received by phone, emails, or others)
  • Collect and document data (Contact details, system details, topic)
  • Assign inquiry to the relevant party (Sales, Service, others)
  • Support with end-to-end communication

Ensure close cooperation with the order processing team

Develop excellent working knowledge of Bruker products

Perform other tasks as required.

Qualifications:
  • High school diploma or equivalent education
  • Minimum 3 years business administration work experience within a high technology life science or NMR work environment
  • Advanced computer proficiency with MS Office Suite and hands on experience with SAP, CRM software, SalesForce.com
  • Excellent verbal, written, and personal communication and presentation skills with oral and written fluency in English language
  • Proven multi-tasking and problem-solving skills with ability to communicate in a positive and constructive manner with people at all levels
  • Flexibility to support working hours which may be influenced by need to complete the job
  • Creative thinker with a decision-ready attitude to achieve
  • Natural team player with a excellent attention to detail, organizational, and multi-tasking skills
  • Ability to work independently and as a team player in a rapidly changing and diverse, multi-national commercial work environment
  • An outgoing and likeable personality with a high degree of personal integrity
  • As we thrive due to long term relationship, having a diplomatic nature to resolve difficult situations is a recommended behavioural attribute.
  • Act in accordance with environmental, health and safety policy and ISO 14001 / OHSAS 18001 to ensure health and safety, review and minimize the environmental impact of activities, products and services, and comply with the requirements of relevant country and local laws and regulations.
  • Comply with the Bruker Code of Conduct, Company Policies and Practices.
  • Ability to satisfactorily complete position training requirements.
  • Valid Driver License in good standing, issued by resident state required.
  • U.S. Citizenship or U.S. Permanent Resident status required.
  • Maintain a valid passport with flexibility for domestic and international travel.
  • May be required to pass security clearance investigation.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.