Implementation Consultant I
2 weeks ago
Implementation Consultant (SaaS)
We are seeking a passionate and skilled Implementation Consultant who will be responsible for mid-market and enterprise-level software implementations. Additionally, this role will play a key part in the discovery and configuration design process, platform configuration, testing efforts, training and production rollout. This position requires the ability to learn and retain a deep understand of a SaaS-based retail merchandising application and leverage that knowledge to drive customers to successful outcomes.
As part of a growing team under the direction of the Implementation Team Manager, this role will have a high level of interaction within Professional Services, Product, and Support teams. This individual will maintain a knowledge base in line with product development and will provide input to a formalized methodology to support implementation and ongoing services.
RESPONSIBILITIES
Gain a level of product knowledge to become the trusted advisor and expert for Professional Services internally & externally.
Manage customer expectations on all business-level aspects of professional services engagements.
Advise customers on best practices for deploying a Saas-based retail platform.
Partner with customers to understand true business requirements as a basis for system configuration.
Lead small sized implementation projects independently.
Provide updates and thorough & detailed documentation.
Proactively contribute to internal process development and delivery methodologies to increase repeatability and efficiency.
Report project status to project management in line with internal guidelines.
QUALIFICATIONS
2-4 years in a customer-facing consulting role within a
SaaS
professional services organization (software or agency)
Skilled at driving discovery and system configuration design conversations and ability to simplify & communicate to non-technical users.
Test script development, execution and reconciliation.
Proven track record of meeting or exceeding timelines and commitments
Exceptional problem solving, troubleshooting, and project management skills.
Understands basic integrations and database principals
Has worked within a retail-based software platform
Experienced with retail merchandising and/or customer retail operations
Has delivered within the framework of both agile and waterfall methodologies
Has built or contributed to user guides and internal services methodologies
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