Front Desk Agent

4 months ago

Milwaukee, United States Hotel Metro Full time
POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

•Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.

•Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.

•Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.

•Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

•Accommodate room changes expediently.

•Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.

•Acquaint guests with city attractions, community events and nearby areas of interest.

•Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.

•Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.

•Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.

•Responsible for proper key control and other security measures.

•Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.

•Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.

•Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

•Properly handle lost and found items.

•Report accidents, injuries, and any unsafe conditions to Management and Maintenance.

•Report all maintenance issues for guest satisfaction.

•Report to work wearing the required uniform and meeting professional grooming standards.

•Maintain confidentiality of all guests and hotel information

•Perform other duties as assigned.

•Actively participate in ongoing training by utilizing the company Myagi platform.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

•Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

•Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

•Ability to deal with guests when they are angry or upset.

•Professional appearance and mannerism.

•Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.

•Previous cashier experience/ Basic accounting skills.

•Ability to work quickly and thoroughly when under pressure.

•Knowledge of hotel facilities and features.

•Ability to attend to more than one task at a time.

•Ability to maintain excellent attendance and punctuality.

•Knowledge of area and surrounding communities.

EXPERIENCE:

•Customer Service experience preferred.

PHYSICAL DEMANDS:

•Must be able to stand for long periods of time.

•May include crowded office setting or "close quarters".

•General office environment with limited physical activity.

  • Front Desk Agent

    3 days ago

    Milwaukee, Wisconsin, United States Pfister Hotel Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Pfister Hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key ResponsibilitiesGreet and welcome guests, checking them in and out of rooms in a timely...

  • Front Desk Agent

    7 days ago

    Milwaukee, Wisconsin, United States Pfister Hotel Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Pfister Hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key ResponsibilitiesGreet and welcome guests, checking them in and out of rooms in a timely...

  • Front Desk Representative

    6 days ago

    Milwaukee, Wisconsin, United States Hotel Metro Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Metro. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesWelcoming and registering guests in a friendly and...

  • Front Desk Representative

    6 days ago

    Milwaukee, Wisconsin, United States Remington Full time

    {"title": "Front Desk Agent", "description": "Key ResponsibilitiesWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key TasksGuest Check-In/Check-Out: Greet and...

  • Front Desk Representative

    2 days ago

    Milwaukee, Wisconsin, United States Hotel Metro Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Metro. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesWelcoming and registering guests in a friendly and...

  • Front Desk Representative

    7 hours ago

    Milwaukee, Wisconsin, United States Hotel Metro Full time

    Job Title: Front Desk AgentHotel Metro is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key Responsibilities:Welcoming and registering guests in a friendly and...

  • Front Desk Agent

    3 weeks ago

    Milwaukee, United States Renaissance Milwaukee West Full time

    DescriptionYour Path Begins HereAt Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel is...

  • Front Desk Agent

    4 months ago

    Milwaukee, United States Renaissance Full time

    Description Your Path Begins Here At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Renaissance Milwaukee West, a AAA Four Diamond premium...

  • Front Desk Representative

    6 days ago

    Milwaukee, Wisconsin, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Regency Milwaukee. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a...

  • Front Desk Representative

    6 days ago

    Milwaukee, Wisconsin, United States The Marcus Corporation Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Marcus Corporation. As a Front Desk Agent, you will play a critical role in providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Greet and welcome guests, providing a warm and inviting...

  • Front Desk Associate

    2 weeks ago

    Milwaukee, Wisconsin, United States Pfister Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Pfister Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key ResponsibilitiesGuest Services: Greet...

  • Front Desk Representative

    2 weeks ago

    Milwaukee, Wisconsin, United States Holiday Express West Allis Full time

    Job SummaryAs a Front Desk Agent at Holiday Express West Allis, you will be responsible for providing exceptional guest service, ensuring a seamless stay for our valued customers. Your primary duties will include:Registering guests and handling check-ins and check-outsProviding information and assistance to guests regarding hotel services, facilities, and...

  • Front Desk Representative

    2 weeks ago

    Milwaukee, Wisconsin, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key ResponsibilitiesGuest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a...

  • Front Desk Agent

    2 months ago

    Milwaukee, United States Holiday Express West Allis Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Metro Front Desk Representative

    2 weeks ago

    Milwaukee, Wisconsin, United States Hotel Metro Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Metro. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.Key ResponsibilitiesGuest Registration and Check-out: Register guests...

  • Front Desk Agent Full-time

    3 weeks ago

    Milwaukee, United States SAINT KATE - THE ARTS HOTEL Full time

    Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to...

  • Hotel Front Desk Clerk

    2 months ago

    Milwaukee, United States Cambria Hotel Downtown Milwaukee Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Front Desk Agent

    2 months ago

    Milwaukee, United States Hotel Resource Full time

    **Admin - Clerical, Hospitality - Hotel** **Front Desk Agent (Guest Reception - AAA Four Diamond New Hotel)** Front Desk Agent (Guest Reception - AAA Four Diamond New Hotel) Concord Hospitality Milwaukee WI **Front Desk Agent (Guest Reception - AAA Four Diamond New Hotel)** **Company:** Concord Hospitality **Location:** 2300 N Mayfair Rd 53226 US ...

  • Hotel Front Desk Clerk

    4 months ago

    Milwaukee, United States Cambria Hotel Downtown Milwaukee Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Agent Full-time

    1 month ago

    Milwaukee, United States The Marcus Corporation Full time

    Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the...