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Loan Servicing Specialist I
2 months ago
SUMMARY
The Loan Servicing Specialist I (LSSI) is responsible for providing loan servicing support to all lending staff of the bank. The LSSI performs post-closing services for all loans and will work closely with processing to make sure loans are properly documented plus provide customer service to internal and external customers.
JOB REQUIREMENTS
Gain a thorough knowledge of the Bank's loan policies and regulations governing the lending/banking industry
Gain a thorough understanding of the Bank's credit policy and loan documentation policy
Gain a thorough working knowledge of Loan Operations Systems
Broad working knowledge of loan servicing processes, collateral documents, loan documentation, and collections
Excellent organizational and time management skills
Ability to manage multiple priorities efficiently and meet tight deadlines
Must be self-motivated and able to work independently
Excellent and effective oral and written communication skills
Detail oriented with attention to accuracy
Excellent analytical skills
Excellent interpersonal skills
Knowledge of general banking operations
Above average knowledge of PC skills and proficiency in Microsoft Office applications: Word, Excel, and Outlook
Maintains the highest level of confidentiality with all information obtained
Follows policies and procedures, completes administrative tasks correctly and on time, supports organizations goals and values
SPECIFIC JOB FUNCTIONS
Process all loan payments including investor payments, collect fees, process internal transfers and process wire transfers.
Establish on the core loan system all new and renewed commercial, consumer and mortgage loans including collateral, escrow for taxes/insurance and flood data.
Determine proper loan system coding (product type collateral codes, loan codes, call code, etc.) for all new, renewed and modified loans on the system
Ensure collateral is perfected (recording of real estate documents, UCC financing statements, vehicle liens, etc.) and has adequate insurance coverage.
Ensure that policies and procedures are consistently meet and in accordance with the Banks objectives/policies and in compliance with all Federal and State laws and regulations.
Process loans in non-accrual, charge-offs or OREO status. Prepare related reports and administer system.
Complete post booking audit for all loan types
Balance all loan and general ledger accounts used by Loan Operations
Review various daily, weekly and monthly reports and make required adjustments.
Create and distribute loan operations department reports
Scan and index all documents to imaging system
Maintain exception tracking system by identifying, updating, and monitoring on credit and collateral exceptions and ticklers
Manage the insurance tracking (PMI, Flood insurance, Hazard & forced placed) process maintain updated insurance files for all loans. Contact agent with errors or updates. Check for correct lien holder information and amount of coverage per bank policy. Send delinquent insurance letters of forced placed warning if insurance payment is delinquent. Pay or advance forced placed insurance. Pay monthly PMI, flood and homeowners for escrowed insurance
Manage the property tax tracking process and maintain delinquent accounts.
Responsible for E-Oscar reporting and updates
Manage real estate tax escrow process ensuring tax bills are paid and annual escrow analysis is performed.
Process requests for payoff information and requests for account and credit verifications
Prepare and process collateral for release
Ensure collection and bankruptcy accounts are administered in accordance with the Banks objectives/policies
Attend all suggested training and/or webinar classes as assigned
Successful completion of computer based compliance testing to include but is not limited to CRA, Fact Act, Flood Disaster Protection, OFAC, HOEPA, RESPA, HMDA, Reg O, Reg U, Reg B, Dodd Frank and Truth in Lending/RESPA Integrated Disclosures
Other duties as assigned
EDUCATION AND EXPERIENCE
2+ years of loan servicing or related banking experience
Must be knowledgeable of all loan servicing processes and systems
Detailed knowledge of lending products, including residential, commercial, consumer and leasing.
Ability to solve practical problems and deal with a variety of variables and situations
Comprehensive knowledge of all Loan Servicing functions
SUPERVISORY RESPONSIBILITIES
No Supervisory Responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is required to maintain a valid drivers license and provide own reliable transportation. This position may require travel within the Bank's footprint.
Experience
Required
1 year(s): Microsoft Excel and Word
1 year(s): Previous experience with loan documents
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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