Assistant Hotel General Manager

4 weeks ago


Chicago, United States Hotel Felix Full time

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you Responsibilities: • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service • Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations • Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability • Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas • Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention Qualifications: • Previous experience managing a team is required; preferably in a hospitality role such as department manager • Must have at least 3 or more years of experience in the hospitality field • This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree • Showcase exceptional organizational, communication, and problem-solving skills • Proven customer service experience as a manager; strong guest-focused mentality



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