Technical Processing Supervisor

3 weeks ago

Marlborough, United States Quest Diagnostics Incorporated Full time

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Referral Testing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department.

Responsible for daily operations of department.

May have responsibility for Referral Testing, Imaging/Microfilming, TestInQuestion and some Client Service functions

Oversee safety, ergonomics, maintenance, and cleanliness ofdepartment (including upgrades, repairs,etc)

Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.

Reviews Specimen Processing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additionalSOP'sas indicated.

Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.

Ensures all Laboratory QA/QC documentation is complete and reviewed as required.

Ensure all employees meet Compliance Guidelines and Competency Testing.

Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments

May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations.

Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.

Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.

Establish and motivate a participative work environment that actively encourages and supports employee involvement.

Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.

Track/enter time/attendance of employees.

Prepare month-end reports.

Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.

Preparesschedules fordepartment employees, maintains adequate coverage for department

Oversee and ensure adequate supply inventory for department.

Ensure continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines.

Participate in the interview, selection and hiring of new employees.

Responsible for coaching,developmentand supervision of staff.

Ensures all employees receive adequate training and meet annual competency requirements

Monitor on-going performance of employees; provide corrective action and counseling as required. Prepare and administer annual performance appraisals

Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.

Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.

Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.

Effectively work withTechnicaldepartments to resolve problems. Must have the interpersonal skills to gain cooperation with otherdepartments, andfoster continuous improvement.

Excellent organization, communication, and interpersonal skills;is able tomanage concerns of clients, technical departments and employees in a professional manner

Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor.

Provide technical assistance to Specimen Processing staff.

All other duties as assigned.

QUALIFICATIONS Required WorkExperience:

Fiveyears experiencein a laboratory.

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

PC skills, MS Office applications.

Excellent organization,communicationand interpersonal skills, and interact effectively with internal and external customers.

EDUCATION Bachelor's Degree(Required)

LICENSECERTIFICATIONS Current state licensure, if applicable(Required)

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