S Dynamics 365 CRM Business Analyst
3 days ago
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MS Dynamics 365 CRM Business Analyst. Citizen, hybris in Dallas area
Description
Position Summary :
We build mobile experiences and line of business applications that handle thousands of transactions per year. We are looking for a MS Dynamics 365 CRM Business Analyst with excellent understanding of D365 CRM application analysis, business requirements gathering, administration and a passion for performance. This individual will be responsible for helping build and support Enterprise Applications to design and enhance mello the engine that helps borrowers fulfill their dream of home ownership.
Responsibilities :
Provides senior-level implementation and business support for the cloud-based, D365 CRM System to ensure highly available system access to sales members across the Enterprise.
Coordinates and maintains multiple, cloud based D365 environments to support administration, testing, training, and production.
Identifies, recommends, and implements approved quality and efficiency improvements to CRM processes by collaborating with cross-functional stakeholders; optimizes system functionality and recommends continual enhancements to 360 view of our members relationship using various system and data integrations.
Creates custom, enterprise, and departmental dashboards to facilitate reporting and monitoring of CRM usage, activity, Enterprise and/or Organizational initiatives, sales campaigns, etc.
Responsible for troubleshooting critical system, application, and connectivity issues by collaborating closely with IT infrastructure and various vendors, including Microsoft.
Responsible for software release oversight and testing while partnering with Software Quality Assurance (SQA) to create test scripts, including scripts for integrated third-party systems and data integrations.
Critical stakeholder during planning and execution of periodic system upgrades released by Microsoft. Partners with Internal Communications and Change Management resources; follows standard protocols to communicate system changes, new functionality, etc.
Assists Business Analyst with line of business process reviews and functional and technical design.
Participate in testing and validating new functionality and documenting results in software tracking tools, such as Jira.
Assist with testing to validate system functionality and data integrity while providing Help Desk-type support for application-related questions for all system end users.
Help with tracking and consumption of all D365 licenses to ensure an adequate number is available to support the Enterprise s needs.
May assist with the maintenance of control systems authorizing employee/contractor access rights, security settings, and user privileges.
Requirements :
Minimum of four (4) to eight (8) years of relevant technology job experience.
3+ years of hands-on experience to maintain Dynamic 365 enterprise-grade solutions.
Dynamics 365 CRM Solution Design and maintenance with a focus on Sales Services required in addition to customizations and integrations within the rest of Microsoft Ecosystem.
Experience creating Plugins, Workflows and Custom Actions preferred.
Large-scale enterprise applications and design patterns preferred.
Experience working in an environment with a heavy emphasis on continuous integration and deployment strategies.
B.S. in Computer Science or B.S. Software Engineering or B.A. in Computer Information Systems or equivalent education or experience.
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