Microsoft Dynamics Functional Business Analyst

3 days ago

Dallas, United States ComForCare Home Care (Raleigh, NC) Full time

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Work closely with the Business to gather & refine requirements, collaborate with cross functional technical and business teams, stakeholders, and SME’s to drive Dynamics CRM design, functionality, configuration, business management, service delivery, training, and performance Employ analysis, design/architecture, configuration, and problem-solving skills to solve CRM business process issues & gaps specific to Dynamics 365 CRM Evaluate business processes, anticipate requirements, uncover areas for improvement and assist in developing solutions Configuration and Customization including experience in creation of custom entities, edit existing entities, creating and editing fields, supported and unsupported customizations, amending CRM schema, changing CRM UI, automation with processes, summarizing and reporting data, Security of data and functionality, and customizing mobile apps Participate in communications between various IT and business partners Participate in deployments, post deployment remediation efforts and support escalation as needed Investigate, analyze, and document complex as-is business processes for use in design of new application functions Manage and track the status of requirements throughout the project lifecycle; re-defining as necessary Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards Design, write and execute test cases and test scripts to thoroughly test company software products on multiple projects of varying size and application systems to ensure all objectives are met Perform various degrees of testing (unit, baseline, full system, ad hoc) Conduct testing to ensure products perform according to user requirements and within established guidelines Identify, log, and recreate error codes, enhancements, user stories, bugs, and defects Document all software discrepancies and work with team leadership, subject matter expert, and/or development on the resolution of those discrepancies Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Assist in clarifying project scope and vision Log and document bugs, enhancement, and product issues Draft quality assurance policies, procedures, and knowledge articles

Qualifications

Education and/or Experience

Dynamics 365 experience is required, including implementation and support experience High school diploma or general education degree (GED) At least 1 year experience in Information Technology in a related field Knowledge of application design software a plus (Figma, Balsamiq, etc.). Exposure to Agile, Scrum and other iterative and incremental development methodologies Knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication Ability to think and act as an end-user Must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues Experience/exposure using programming languages, QA methodologies, and test management software, UI/UX applications Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems Ability to work well within a team Strong computer skills and experience with custom applications Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support Demonstrate strong attention to detail and have analytical and problem-solving abilities Proficiency with MS Office and email

Preferred Qualifications

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field preferred Experience with SQL Queries and databases a plus Experience with various software development lifecycles, software UI/UX design, and testing is a plus

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