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DISANet Systems Monitoring Center Administrator

3 months ago

Fort Meade, United States Global Enterprise Services, LLC Full time
DISANet Systems Monitoring Center Administrator (DSMC) Mid Shift (3PM - 11PM)

Shift Hours
  • 3 PM 11 PM
Location
  • Ft. Meade, MD - Onsite
Clearance Level
  • Secret
Education
  • Bachelors degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
  • Must have an active DoD IAT Level II certification (Security+ CE), prior to start.
Technical Experience
  • Experience with Active Directory.
  • Experience with Microsoft Office products (Word, Excel, and PowerPoint).
  • Experience using SharePoint.
  • Experience with SolarWinds.
  • Experience with technical writing and reporting.
  • Experience creating/running ServiceNow ITSM reports.
  • Knowledge of ITIL V3/V4.
  • Experience using Vsphere.
  • Experience briefing Senior Leaders.
  • Possess an in-depth knowledge of DoD Enterprise IT policies and procedures.
Responsibilities
  • Manage integration of the network system management tools.
  • Manage Network Management Systems monitoring and reporting.
  • Interface between the customer and DISA management and provide input into the management activities.
  • Perform network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure.
  • Perform critical/emergency systems administration tasks affecting the production environment.
  • Ensure that personnel receive adequate guidance and direction for performing their daily tasks and will be accountable for developing/presenting briefings, preparing correspondence, and preparing project status reports as required.
  • Communicate clearly and succinctly, both written and orally, and present products and ideas in a professional business-like manner.
  • Maintain the availability of environments for projects and follows application deployment/configuration plans.
  • Implement reporting and dashboards based on monitored network services.
  • Utilize reporting tools to generate ad-hoc and daily/weekly/monthly reports.
  • Onboarding / off boarding network and other assets to maintain a current and up to date monitoring infrastructure.
  • Create twice daily status reports and outage reports.
  • Document significant events within the Master Station Log (MSL).
  • Create incident tickets and escalate to the appropriate teams within the approved timeframe for network outages.
  • Track the status of network outages and VIP tickets; including higher level outages.
  • This is on-site support and will have to occasionally work on weekends, as needed.