Patient Care Coordinator

4 weeks ago


Los Angeles, United States UCLA Health Full time

Description This will be a full-time 100% career position in the Department of Neurosurgery, Pediatric Physiatry Program. The Patient Care Coordinator will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons' office is in the highest need of assistance. The Patient Care Coordinator will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include, but are not limited to:

Answering, triaging, and responding to patient phone calls

Scheduling clinic appointments

Pre and post scrubbing of clinic appointments

Assisting patients with scheduling diagnostic tests

Preparing charts and documents for clinic visits

Entering referrals and orders

Coordinating scheduling and management of patient surgeries and all follow-up care

Assisting with obtaining insurance pre-certifications and referral authorizations

Managing referral work queues

Processing requests for medical records

Processing medication refill requests

Organizing and maintaining a computer calendar system

Assisting with processing disability and return-to-work forms and various letters at patient and provider’s request

Other projects and administrative tasks will be assigned on an as-needed basis.

Pay Range:

$28.23 - $40.44 Hourly

Qualifications All Required:

Comfortable with changing work flows

Demonstrated basic knowledge of physician office policies and procedures

Skill in working independently and following through on assignments with minimal direction

Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses, and other members of the health care community

Current knowledge of neurosurgical diagnosis, treatments, and terminology

Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system

Familiarity with physician office billing procedures

Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows

Skill speaking on a one-to-one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures

Able to handle variable supervisors and be receptive to an unpredictable work schedule

Ability to triage incoming calls with efficiency

Must have the flexibility to be able to handle variable Neurosurgeons' calendars

Requires responsibility of checking in nightly for the next day’s assignment

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