Patient Care Coordinator
4 weeks ago
Description
This will be a full-time 100% career position in the Department of Neurosurgery, Pediatric Physiatry Program. The Patient Care Coordinator will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons' office is in the highest need of assistance. The Patient Care Coordinator will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include, but are not limited to:
Answering, triaging, and responding to patient phone calls
Scheduling clinic appointments
Pre and post scrubbing of clinic appointments
Assisting patients with scheduling diagnostic tests
Preparing charts and documents for clinic visits
Entering referrals and orders
Coordinating scheduling and management of patient surgeries and all follow-up care
Assisting with obtaining insurance pre-certifications and referral authorizations
Managing referral work queues
Processing requests for medical records
Processing medication refill requests
Organizing and maintaining a computer calendar system
Assisting with processing disability and return-to-work forms and various letters at patient and provider’s request
Other projects and administrative tasks will be assigned on an as-needed basis.
Pay Range:
$28.23 - $40.44 Hourly
Qualifications
All Required:
Comfortable with changing work flows
Demonstrated basic knowledge of physician office policies and procedures
Skill in working independently and following through on assignments with minimal direction
Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses, and other members of the health care community
Current knowledge of neurosurgical diagnosis, treatments, and terminology
Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
Familiarity with physician office billing procedures
Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows
Skill speaking on a one-to-one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures
Able to handle variable supervisors and be receptive to an unpredictable work schedule
Ability to triage incoming calls with efficiency
Must have the flexibility to be able to handle variable Neurosurgeons' calendars
Requires responsibility of checking in nightly for the next day’s assignment
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