Customer Success Associate

2 months ago


Boston, United States Robin Powered Inc Full time
About Robin:

Robin is the leading hybrid workplace experience platform. Since 2014, we've empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences, from industry-leading desk booking and room booking to streamlined visitor management. Today, we are laser-focused on helping companies reimagine office spaces using their own office data points. Robin distills data into action-oriented and automated insights based on that information. Understand the workplace so you can optimize it and up-level team collaboration.

Hybrid WorkWe believe in creating a workplace environment where magic happens, where the best work gets done when employees have the best of both worlds. As our teams value the energy of in-person collaboration and the productivity of heads-down remote work, we ask our Robinauts to come into the office at least two days a week, so we can live by our customers' experiences and address pain points to make our product even better.

We're looking for an inspiring Customer Success Associate to join our Customer Success team focused on helping customers achieve their goals using Robin's software.

This role is interesting because:
    • You will spend your time collaborating with our Strategic Customer Success Managers and key accounts to build, maintain, and execute success plans to help them achieve their desired outcomes using Robin's platform.
    • You're fearless and persistent in developing new relationships with stakeholders at all levels within different locations of our global customer base independently.
    • Presenting to large audiences and teaching people how to use Robin will give you energy.
    • You will work closely with Product, Marketing, and GTM teams to uncover new opportunities and enhance the customer experience.
You are qualified if you have:
    • Strong relationship and project management skills with the ability to collaborate across cross-functional teams.
    • Experience developing customer success plans and helping customers achieve their outcomes.
    • Proficiency with SaaS tools, CRM software, and reporting on customer engagement metrics.
    • An ability to identify customer needs and advocate them internally to Product and Marketing teams.
    • Exceptional organizational, problem-solving, and communication skills.
How our values show up in this role:
    • Drive: You work proactively to identify new opportunities for customer success and take ownership of challenges.
    • Innovate: You think creatively to solve problems and optimize customers' use of Robin's software.
    • Adapt: You are flexible and responsive to the changing needs of customers and the organization.
    • Unite: You collaborate effectively with teammates and build strong relationships with customers.


Benefits:

- Medical & Dental Insurance through Blue Cross Blue Shield covered at 85% for employee and family members.

- Vision Insurance offered through EyeMed

- Company sponsored 401k with up to a 3% match

- Incentive Stock Options

- 100% Paid Parental Leave

- Flexible vacation time (that we actually use)

- 12 company holidays

Perks:

- Professional Development Stipend

- Talent Referral Program

- Recognition perks

- Annual company kickoff in Boston

- In-Office Commuter Stipend

We Celebrate Diversity

Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it's our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#IHSRemote

  • Boston, United States Robin Full time

    About Robin: Today's offices are powered by Robin. We help global organizations create better office experiences. With leading space data and employee insights driving your workplace strategy, the office becomes less of a mandate and more of a magnet for intentional collaboration. Our platform bridges the gap between people and places empowering workplace...


  • Boston, United States PowerHouse Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...


  • Boston, United States Datadog Full time

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...


  • Boston, United States Skyview Ventures, LLC Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...


  • Boston, United States Skyview Ventures, LLC Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...


  • Boston, United States Datadog Full time

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...


  • Boston, MA, United States Powerhouse Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios....


  • Boston, United States Pison Technology Full time

    We are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...


  • Boston, United States Pison Technology Full time

    We are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...


  • Boston, United States LeanIX Jobs Full time

    LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...


  • Boston, United States IP Fabric Full time

    About IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...


  • Boston, United States Danaher Corporation Full time

    Customer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...


  • Boston, United States Akoya Full time

    The Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...


  • Boston, Massachusetts, United States OfferFit Full time

    Drive Customer Success with OfferFitAt OfferFit, we are looking for a seasoned Customer Success Director to join our growing team. As a key member of our customer success organization, you will play a critical role in ensuring our customers achieve their goals and realize maximum value from our product.Company OverviewOfferFit is a leading provider of...


  • Boston, United States One Door Full time

    We are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...


  • Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...


  • Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...


  • Boston, United States Chowbus Full time

    The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with...


  • boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...


  • Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...