Current jobs related to Lead User Experience Researcher - Cleveland - Medical Mutual

  • Senior User Experience Researcher

    1 week ago

    Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Job Title: Senior User Experience ResearcherWe are seeking a highly skilled Senior User Experience Researcher to join our Sales Excellence Technology Project Team. As a key member of the team, you will be responsible for designing innovative digital sales tools and promoting user-centered design in a fast-paced development life-cycle.Key...

  • Lead User Experience Designer

    4 weeks ago

    Cleveland, United States Medical Mutual of Ohio Full time

    Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...

  • Senior User Experience Designer

    4 days ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Senior User Experience Designer and Researcher to join our team. As a key member of our design team, you will be responsible for developing intuitive and user-centered design solutions for our website and digital properties.Key ResponsibilitiesDevelop visual design concepts for Cleveland Clinic's...

  • Senior User Experience Designer

    1 week ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Senior User Experience Designer and Researcher to join our team. As a key member of our design team, you will be responsible for developing intuitive and user-centered design solutions for our website and digital properties.Key ResponsibilitiesDevelop visual design concepts that meet user needs and...

  • User Experience Designer III

    4 weeks ago

    Cleveland, United States ACL Digital Full time

    MAX Bill Rate: $70-$75/hr This is a 6-month temp position - has Potential of extending- but nothing is guarenteed. The worker can be remote. Candidate must work EST zone hours. Hours are 8 am - 5 pm Core hours 9 am-3:30 pm *** CAN BE FULLY REMOTE**** Day to day this person will be working within a product team in an AGILE environment . They will...

  • User Experience Designer

    4 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...

  • User Experience Designer

    2 weeks ago

    Cleveland, Ohio, United States Park Place Technologies Full time

    About the RolePark Place Technologies is seeking a skilled User Experience Designer to join our team. As a UX Designer, you will play a crucial role in shaping the user experience of our digital products.Key ResponsibilitiesDesign and Enhance User Experiences: Collaborate with cross-functional teams to design and enhance user experiences across our digital...

  • Lead Research Operations Program Manager

    1 week ago

    Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Job Title: Lead Research Operations Program ManagerThe Sherwin-Williams Company is seeking a highly skilled Lead Research Operations Program Manager to join our team. As a key member of our UX Research Operations team, you will play a critical role in supporting and enhancing the impact, scale, and efficiencies of user research.Key Responsibilities:Create...

  • Lead Research Ops Program Manager

    2 weeks ago

    Cleveland, United States The Sherwin-Williams Company Full time

    The Lead User Experience (UX) Research Operations Program Manager plays a crucial role in supporting and enhancing the impact, scale and efficiencies of user research. As a lead-level professional with significant knowledge in UX research and its optimization, the incumbent will work closely with UX researchers, designers and key stakeholders across the...

  • Lead Research Ops Program Manager

    2 weeks ago

    Cleveland, United States Sherwin-Williams Full time

    The Lead User Experience (UX) Research Operations Program Manager plays a crucial role in supporting and enhancing the impact, scale and efficiencies of user research.  As a lead-level professional with significant knowledge in UX research and its optimization, the incumbent will work closely with UX researchers, designers and key stakeholders across the...

  • Senior User Interface Developer

    4 days ago

    Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Job Title: Senior User Interface DeveloperThe Sherwin-Williams Company is seeking a highly skilled Senior User Interface Developer to join our team. As a key member of our development team, you will be responsible for designing and implementing user interface components for our web applications.Key Responsibilities:Lead the development of user interface...

  • Senior User Interface Developer

    3 days ago

    Cleveland, Ohio, United States Sherwin-Williams Full time

    About the RoleThe Senior User Interface Developer will play a key role in shaping the user experience of Sherwin-Williams' leading web applications. As a member of our development team, you will have the opportunity to lead the implementation of design concepts and collaborate with colleagues to execute critical business operations.Key...

  • Senior User Interface Developer

    4 days ago

    Cleveland, Ohio, United States Sherwin-Williams Full time

    Job DescriptionThe Senior User Interface Developer will play a key role in leading the implementation of innovative user interface concepts and designs for Sherwin-Williams' leading web applications. This position will collaborate with junior, mid, and senior level colleagues in an IT environment to develop effective user interfaces.ResponsibilitiesWork with...

  • User Support Specialist

    1 week ago

    Cleveland, Ohio, United States Cynergies Consulting Full time

    Job Title: User Support SpecialistCynergies Solutions Group is seeking a highly skilled User Support Specialist to join our team in Cleveland, Ohio. As a User Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting computer problems, and ensuring the smooth operation of our local area network.Key...

  • Experience Designer Sr.

    2 weeks ago

    Cleveland, Ohio, United States PNC Full time

    Job Title: Experience Designer Sr.About the Role:PNC is seeking an experienced Experience Designer Sr. to join our Retail Product Management & Development organization. As a key member of our team, you will be responsible for transforming tasks into intuitive, accessible, and easy-to-use designs that meet business and customer needs.Key...

  • User Support Specialist

    3 days ago

    Cleveland, Ohio, United States Cynergies Consulting Full time

    Job Title: User Support SpecialistCynergies Solutions Group is seeking a highly skilled User Support Specialist to join our team in Cleveland, Ohio. As a User Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting computer problems, and ensuring the smooth operation of our local area network.Key...

  • Research Scientist Position

    3 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Job SummaryWe are seeking a highly motivated and skilled Postdoctoral Research Fellow to join our team at the Cleveland Clinic. The successful candidate will have a PhD or MD/PhD in a relevant area and will be responsible for providing practical training and experience in a research setting.Key ResponsibilitiesDesign and execute independent research projects...

  • Postdoctoral Research Fellow

    3 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Job SummaryWe are seeking a highly motivated and skilled Postdoctoral Fellow to join our team at the Cleveland Clinic. The successful candidate will have a PhD or MD/PhD in a relevant area and will be responsible for providing practical training and experience in a research setting.Key ResponsibilitiesDesign and execute independent research projects with the...

  • Lead Speech Language Researcher

    4 weeks ago

    Cleveland, Ohio, United States University Hospitals Full time

    Job OverviewPosition Summary:The role entails a balanced allocation of responsibilities, with 40% dedicated to clinical practice and 60% to research initiatives. The Speech Therapy Services program at University Hospitals stands as a prominent figure in both educational and community-focused practices, offering a comprehensive range of inpatient and...

  • Lead Speech Language Researcher

    4 weeks ago

    Cleveland, Ohio, United States University Hospitals Full time

    Job OverviewPosition Summary:The role entails a balanced focus on clinical practice and research, with approximately 40% dedicated to patient care and 60% to research initiatives. The Speech Therapy Services program is recognized nationally for its innovative practices in both educational and community settings, offering comprehensive services for...

Lead User Experience Researcher

4 months ago

Cleveland, United States Medical Mutual Full time
We are looking for a Lead User Experience Researcher or a Senior User Experience Researcher.

This role is hybrid with 1 day/week at Brooklyn, Ohio site.

Senior User Experience Researcher

The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company's customers: members, employers, brokers, and providers. The Sr. User Experience Researcher partners with User Experience Designers, Product Owners and members of agile crews to help them understand customers' needs. This role executes complex research initiatives, owns the process from end to end, and mentors junior researchers. This role is responsible for researching plans that select appropriate methodologies and align with the product roadmap and can execute them to generate strategic insights that influence product roadmaps and prioritization. The Sr. User Experience Researcher presents these results in a persuasive and engaging way, and tailors communication to a variety of stakeholders.
  • Executes complex research initiatives that support a wide spectrum of product development activities from tactical delivery to high level strategy and owns the process from end to end, including selecting appropriate research methodologies, recruiting appropriate participants, and executing studies.
  • Analyzes data to identify user needs and breakdowns in flows and brings together data from multiples sources and studies to create actionable insights.
  • Prioritizes research objectives based on the project roadmap and focuses on delivering results that help to meet business objectives.
  • Presents results in an engaging, thought provoking, and persuasive way, and tailors the message to a wide range of audiences.
  • Contributes to research operations and adds to a library of research best practices.
  • Performs other duties as assigned.
Lead User Experiencer Researcher

The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company's customers: members, employers, brokers, and providers. The Lead User Experience Researcher partners with User Experience Designers, Product Owners and members of agile crews to help them to understand customers' needs. This role leads the research strategy across a suite of products, leading and mentoring the research team to ensure that research plans are prioritized to meet product and business objectives, and allocating the team's time to make sure projects are appropriately staffed. This role also looks to elevate the discipline of User Experience Research at the company by establishing and evolving research best practices and educating cross-functional partners across the company.
  • Leads research strategy across the company's entire suite of products and ensures that research plans align to a vision that helps us to achieve our product and business goals.
  • Allocates team resources to ensure that research plans are appropriately staffed, prioritized, and aligned to the product roadmap.
  • Synthesizes data and makes connections from many different sources, including research studies, competitive analysis, and other internal and external sources to provide deeper insights.
  • Builds relationships to evangelize design across teams and presents results that demonstrate how research drives the success of business objectives.
  • Educates and enables cross-functional team members as partners in the research process and utilizes them to assist in conducting research as appropriate.
  • Drives research operations and establishes a library of research best practices.
  • Coaches and mentors researchers and elevates the skills of the User Experience Research team.
  • Performs other duties as assigned.
Senior User Experience Researcher

Education and Experience:

Bachelor's degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or other research or design related fields.

5 years of experience designing and conducting user research studies.

Technical Skills and Knowledge:
  • User research methods such as interviews, surveys, usability studies, card sorting, contextual inquiry and more
  • Participant recruitment
  • Research documentation in Confluence or other knowledge sharing software
  • Research facilitation in person and using UserTesting.com
  • Analytical and critical thinking
  • Strong communication, presentation, and facilitation skills
  • Human centered design principles and user experience design tools such as Figma and Sketch
  • Project management
  • Mentorship
Lead User Experiencer Researcher

Education and Experience:
  • Bachelor's degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or other research or design related fields.
  • 7 years of experience designing and conducting user research studies
Technical Skills and Knowledge:
  • User research methods such as interviews, surveys, usability studies, card sorting, contextual inquiry and more
  • Participant recruitment
  • Research documentation in Confluence or other knowledge sharing software
  • Research facilitation in person and using UserTesting.com
  • Analytical, critical, and strategic thinking
  • Strong communication, presentation, and facilitation skills
  • Human centered design principles and user experience design tools such as Figma and Sketch
  • Project management and resource allocation
  • Research operations
  • Mentorship and coaching
Medical Mutual is looking to grow our team We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:
  • We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
  • Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
  • On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
  • Discounts at many places in and around town, just for being a Medical Mutual team member.
  • The opportunity to earn cash rewards for shopping with our customers.
  • Business casual attire, including jeans.
Excellent Benefits and Compensation:
  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.