Development Operations Specialist

1 week ago


St Paul, United States American Public Media Group Full time

Position Summary:The Development Operations Specialist (DOS) is responsible for processing, updating, and adjusting donor gifts and accounts to ensure accurate recording that represents the donor's intent.This position works across multiple CRM and processing systems to ensure gifts end up accurately reflected in the database of record. Also ensuring that processing of all documents, correspondence, and payments is done in accordance with internal best practices, PCI and NACHA compliance, document handling procedures, audit, and financial controls.This is a tempoarary position with a targeted end date of Septemer 15, 2024. A preferred candidated has been identified for this position. Expected Compensation Range: $19 - $21/per hour. Exact compensation is determined by experience and education related to the role, organizational compensation structure, and internal equity.Location: RemoteApplication Deadline: June 24, 2024Position Responsibility:Process new gifts received from MPR/SCPR websites, direct mail, lockbox, third party vendor websites, telemarketing files, vehicle donations, and payroll deductions.Manage monthly sustainer giving changes as requested by the donors.Adjust existing transactions as needed, such as refunds or gift coding updates.Process donor account changes generated by telemarketing, fund drives, mailings, and other activities.Handle Salesforce customer service requests from Member and Audience Services regarding donor records, payments, and pledges. This may include pledge/payment adjustments, cancellations, premiums, merges and other requests.Assist with data clean-up projects as needed.Complete other duties as needed to accomplish team goals and meet monthly deadlines.Required Education and Experience:High School Diploma or GED.Minimum 2-year experience with gift/payment processing, database management, data entry experience, or other relevant experience.Required Skills, Knowledge and Abilities:Strong attention to detail.Strong aptitude for learning new systems and processes.Ability to independently prioritize multiple tasks and complete work within deadlines.Ability to successfully communicate and work remotely with the team members located in different states and time zones.Strong service ethic and the ability to contribute to the overall quality of the Department.Preferred Skills and Experience:Payment processing experience, especially in high-volume environments.Experience with database systems and/or CRMs, with SalesForce experience preferredKnowledge of the various aspects of nonprofit giving such as major gifts, donor advised funds, acknowledgements, and premiums/thank-you gifts.Reporting To This Position:NonePhysical Demands and Working Conditions:Must be able to perform the essential duties of the position with or without reasonable accommodation.Ability to manage some work outside of standard office hours as needed.Physical Demands: Required to sit for extended periods of timeFrequent use of hands for data entry/keystrokes and simple graspingWorking Conditions: Remote PositionAPMG offers a comprehensive benefits package including Medical plans with HSA and FSA options, Dental, Vision, Life and AD&D, Short-Term and Long-Term Disability, Paid Parental Leave and Paid Caregiver Leave after 1 year, Vacation (3 wks./per year, pro-rated, based on hours worked), Sick time (12 days, pro-rated, based on hours worked), Holiday Pay (10 holidays + 2 floating holidays each year), Volunteer Time (8 hours per year), Long-Term Care and Critical Illness insurance options, Employee Assistance Program, 403(b) Retirement Plan, and more.Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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