Guest Experience Expert

3 weeks ago


Grapevine, United States Marriott International Inc Full time
Additional InformationFront Desk, Pay: $17.00/hour
Job Number24170399
Job CategoryRooms & Guest Services Operations
LocationGaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hoteloffering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.



  • Grapevine, United States Marriott Full time

    Job Number 24133629 Job Category Housekeeping & Laundry Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to...


  • Grapevine, Texas, United States Marriott Full time

    Unlock Your Potential at Marriott HotelsAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Guest Experience Expert to join our team at Gaylord Trail. With over 6,000 properties worldwide, we offer a world of opportunities for growth and development.As a Guest Experience Expert, you will be the face of Marriott Hotels,...


  • Grapevine, Texas, United States Marriott Full time

    Unlock Your Potential at MarriottMarriott Hotels is seeking a talented individual to join their team as a Guest Experience Expert. With over 6,000 properties globally, Marriott offers a world of opportunities for growth and development.As a Guest Experience Expert, you will have the chance to make a real difference in the lives of thousands of people every...


  • Grapevine, United States Marriott International Inc Full time

    Additional Information Job Number24192402 Job CategoryHousekeeping & Laundry LocationGaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a clean room and a freshly made bed....


  • Grapevine, Texas, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at the Gaylord Texan Resort & Convention Center. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences through a wide range of services.Key ResponsibilitiesProcess operational needs and address guest...


  • Grapevine, Texas, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at the Gaylord Texan Resort & Convention Center. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.Key ResponsibilitiesProcess operational needs...


  • Grapevine, Texas, United States Marriott International Inc Full time

    Job SummaryAs a Guest Experience Expert at Marriott International Inc, you will be responsible for delivering exceptional service to our guests. This role requires a high level of initiative, creativity, and entrepreneurial spirit to create memorable experiences for our guests. You will be empowered to move about your space and take the initiative to deliver...


  • Grapevine, United States Marriott Full time

    Additional Information Riverwalk Job Number 24131588 Job Category Food and Beverage & Culinary Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the...


  • Grapevine, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...


  • Grapevine, United States Marriott Full time

    Additional Information Riverwalk Job Number 24131588 Job Category Food and Beverage & Culinary Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our...


  • Grapevine, United States Marriott Full time

    Marriott Hotels - 1501 Gaylord Trail [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow. So...


  • Grapevine, Texas, United States Marriott Full time

    Job SummaryAs a Guest Service Support Expert at Marriott International, you will play a critical role in delivering exceptional guest experiences in our food and beverage operations. You will be responsible for providing support to our culinary team, ensuring seamless service delivery, and maintaining high standards of quality and safety.Key...


  • Grapevine, Texas, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated Guest Service Support Expert to join our team at Gaylord Texan Resort & Convention Center. As a key member of our food and beverage operations team, you will play a critical role in delivering exceptional guest experiences.As a Guest Service Support Expert, you will be responsible for providing support to our food...


  • Grapevine, Texas, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Environment Expert to join our team at the Gaylord Texan Resort & Convention Center. As a key member of our housekeeping and laundry team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key ResponsibilitiesMaintain the...


  • Grapevine, Texas, United States Hotel Vin Full time

    Job SummaryThe Restaurant Host/Hostess is a vital member of our team, responsible for delivering exceptional guest experiences. This role requires a warm and welcoming demeanor, with a focus on providing outstanding service to our valued customers.Key ResponsibilitiesWelcoming guests with a smile and ensuring a seamless dining experienceManaging...


  • Grapevine, Texas, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated Guest Service Support Expert to join our team at Gaylord Texan Resort & Convention Center. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences.Key Responsibilities:Provide support to food and beverage operations, including setting tables,...


  • Grapevine, Texas, United States Marriott Full time

    As a seasoned hospitality professional, you will have the opportunity to deliver exceptional customer experiences to our guests at the Gaylord Texan Resort & Convention Center. Located in Grapevine, Texas, this world-class resort offers a unique blend of luxury and convenience, making it an ideal destination for business travelers and leisure seekers...


  • Grapevine, Texas, United States Marriott Full time

    Job SummaryAs a Food and Beverage Service Expert at Marriott, you will play a critical role in delivering exceptional guest experiences. Your responsibilities will include setting tables, assisting the kitchen, and maintaining a clean and organized work environment. You will work closely with our culinary team to ensure seamless food and beverage...


  • Grapevine, Texas, United States Great Wolf Lodge Full time

    Job Title: Guest Services SupervisorAt Great Wolf Lodge, we are seeking a highly motivated and experienced Guest Services Supervisor to join our team. As a key member of our front desk and lodge operations team, you will play a critical role in delivering exceptional guest experiences and ensuring the smooth operation of our resort.Key...


  • Grapevine, Texas, United States Marriott International Inc Full time

    Job SummaryAs a Guest Service Coordinator, you will play a key role in ensuring the smooth operation of our Special Events and Leisure Experiences. This includes coordinating with teams to deliver exceptional guest experiences, resolving issues, and maintaining high standards of quality and safety.Key ResponsibilitiesCoordinate event operations, including...